Associate Director - Business Channel Management

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

As a leader within our Broadband Channel organization, you will direct a team of Channel Sales Client Executives responsible for the sales execution and operational health of our third-party partners. You will direct a team of Client executives  focused on achieving and exceeding partner sales targets. Your team manages the day to day support of our Door-to-Door partners, selling a converged portfolio of Fios, Fixed Wireless Access (FWA), Mobility and Frontier. 

You will act as the architect of "Quality Growth," ensuring that the aggressive volume driven by our partners is sustainable, compliant, and customer-centric. You are a trusted advisor to C-suite partner leadership and a high-level advocate for your team, removing internal roadblocks and aligning local execution with national SMB strategy.

• Leading a Team of Experts: Directing a team of Client Executives who provide the "direct, hands-on" management for the Door-to-Door Program. 
• Driving Strategic Sales Execution: Translating high-level KPIs into actionable sales plays. You ensure your team is effectively training partners on converged solutions (Wireless +Fiber) and mastering the "pivot" to solution-selling.
• Executive Partner Stewardship: Partnering closely with the Strategy team to lead weekly performance assessments and quarterly reviews with partner executives. These sessions focus on synchronizing investment, staffing levels, and overall growth goals.
• Operational Grit & Escalation Management: Serving as the final point of escalation for complex operational friction points—such as fraud holds, credit adjustments, and "orders in jeopardy"—while leveraging your network to streamline internal processes.
• Quality & Compliance Oversight: Ensuring your team maintains high standards for "Quality Growth," auditing partner orders, and mitigating cancellations through data-driven gap analysis.
• Coaching & Mentorship: Developing your Client Executives to be high-achieving sales professionals who can lead by example, hop on partner calls, and provide "in the field" collaboration.

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What we’re looking for...

You are a results-driven sales leader who possesses the rare "sales mentality" required to drive massive volume, but the strategic depth to ensure that volume is high-quality. You are as comfortable discussing high-level strategy with executives as you are diving into CRM data to solve a systemic order-flow issue. You thrive on the challenge of managing third-party relationships where influence is your primary tool for action.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience. 
• Two or more years of Verizon Business experience, with experience working direct or in a third party capacity. 
• Eight or more years of relevant sales leadership experience, with a focus on third-party channel management or business development.
• Proven track record of managing converged sales (Wireless and Wireline) and hitting aggressive growth targets.
• Experience leading geographically dispersed teams.

Even better if you have one or more of the following:

• Master’s Degree: MBA or equivalent.
• Channel Mastery: Deep experience in Door-to-Door Sales  (D2D)
• Technical & System Depth: Proficiency in external CRM platforms and a deep understanding of Verizon solution portfolios (One Talk, Fios, FWA).
• Operational Excellence: Proven ability to navigate complex internal roadblocks (fraud overrides, spending limits) and reduce system friction.
• Strategic Acumen: The ability to move seamlessly between "on-the-floor" coaching and C-Suite partnership meetings.

Travel requirements for this role range from 25% to 50%, involving visits to partner offices as well as side-by-side field collaboration with your client executives and agents. 

Candidates may sit anywhere in the southeast market as long as they are near an airport.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.