Symbiotic Services is seeking a Customer Service Associate to serve as a key point of contact for customers, ensuring a high level of service, responsiveness, and issue resolution. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Numbers & Facts
Location
Putnam, Putnam
Website
http://symbioticservices.com
Description
Position: Associate – Customer Service
Employment Type: Full-Time
Location: Arlington Heights, IL
About the Opportunity:
Symbiotic Services is seeking a Customer Service Associate to serve as a key point of contact for customers, ensuring a high level of service, responsiveness, and issue resolution. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries regarding order status, issues, and general requests
Maintain accurate customer records in both electronic and physical formats
Process customer orders and ensure timely and accurate entry
Coordinate with production teams to ensure orders are scheduled and delivered on time
Provide pricing quotes and support new customer project setup and tracking
Prepare sample orders for customers and internal sales teams
Collaborate with account managers to resolve customer issues and support ongoing projects
Analyze and resolve complex customer concerns while communicating effectively with internal teams
Assist in researching and resolving accounts receivable issues in partnership with finance and account management
Qualifications:
High School Diploma or GED required
Strong written and verbal communication skills
Minimum of 2 years of experience in an office or customer service environment preferred
Experience with multi-line phone systems preferred
Bilingual (English/Spanish) skills are a plus
Proficiency in Microsoft Office (Excel, Word, Outlook)