Associate Consultant / SME Palo Alto XSIAM
Location: Chicago, Illinois | C2C | Onsite
Pay Rate: $50/hr
Industry: Information Security / Perimeter Security / Firewall Operations
End Date: 01-Dec-2026
Job Description
We are seeking an experienced Associate Consultant / SME Palo Alto XSIAM with strong hands-on expertise in Palo Alto XSIAM, Cortex, and firewall security operations. The ideal candidate will support escalated incidents, enhance operational efficiency, and drive continuous improvement within ITIL-focused environments. This role requires strong analytical capabilities, solid troubleshooting skills, and the ability to work directly with clients and cross-functional teams to maintain high service standards and deliver secure, reliable solutions.
Responsibilities
- Resolve escalated incidents using Palo Alto XSIAM and Cortex, ensuring SLA compliance and high service quality.
- Mentor team members on Palo Alto technologies, prepare SOPs, and maintain accurate operational documentation.
- Validate change order plans, ensure compliance with processes, and support capacity planning initiatives.
- Participate in customer meetings to address technical issues, gather feedback, and improve client satisfaction.
- Conduct and validate Root Cause Analysis (RCA), trend analysis, and prepare performance reports using Palo Alto ADEM data.
Required Qualifications
- Strong hands-on expertise with Palo Alto XSIAM, Cortex, and firewall technologies.
- Experience conducting RCA, trend analysis, and performance investigations.
- Excellent communication skills for stakeholder and client interactions.
- Knowledge of SOP creation, documentation standards, and ITIL-based support operations.
- (Preferred) Certifications such as PCNSE or PCSAE.