Highlights
This position plays a critical role in safeguarding brand reputation by overseeing quality alerts, internal complaint processes, and customer response communications, while holding cross-functional partners accountable for timely and effective follow-up. Key Responsibilities: Sales Ticketing Process Management Own and manage the end-to-end Sales Ticketing workflow, including intake, prioritization, routing, escalation, and closure.
Numbers & Facts
| Location | Reading, Pennsylvania |
| Industry | Other/Not Classified |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1993 |
| Website | www.bimbobakeriesusa.com |
Description
Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas'® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann's® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!
More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.
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Come join the largest baking company in the world and our family of 20,000 associates nationwide!
Top Reasons to Work at Bimbo Bakeries USA:
Salary Range: $56,500 - $73,400
Annual Bonus Eligibility
Comprehensive Benefits Package
Paid Time Off
401k & Company Match
Position Summary:
The Associate Manager, Consumer Relations - Sales Ticketing & Quality Oversight is responsible for end-to-end management, governance, and quality assurance of the Sales Ticketing process. This role ensures accurate case handling, proper bakery assignment, and timely resolution of customer issues, while maintaining high standards of data integrity, compliance, and customer communication.
This position plays a critical role in safeguarding brand reputation by overseeing quality alerts, internal complaint processes, and customer response communications, while holding cross-functional partners accountable for timely and effective follow-up.
Key Responsibilities:
Sales Ticketing Process Management
- Own and manage the end-to-end Sales Ticketing workflow, including intake, prioritization, routing, escalation, and closure
- Ensure tickets are accurately assigned to the correct bakery, OSL/MSL, or responsible party
- Monitor SLA adherence and ensure escalation protocols are followed for unresolved tickets (e.g., 48-
About Company
Bimbo Bakeries USA is a leader in the baking industry, known for its category leading brands, innovative products, freshness and quality. As part of Grupo Bimbo, the world’s largest baking company, BBU is proud to share the company philosophyHighly Productive and Deeply Humane in the U.S.