Asset Management, Computer Hardware, Computer Maintenance, Computer Operations, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Equipment Maintenance/Repair, Hardware Administration, Identify Issues, Management of Information Systems/Technology (MIS), Microsoft Windows Operating System, Multitasking, Operational Support, Operations Management, Organizational Skills, Peripheral Hardware, Record Keeping, Retail, Shipping/Receiving, Systems Administration/Management, Technical Support
Role: Associate Computer Operator - Junior IT Operations Support
Location: Fully onsite in Raleigh, North Carolina (Wake County).
Schedule: Monday through Friday, 8:00 AM - 5:00 PM.
Key Responsibilities & Environment:
- Monitor and support the efficient functioning of computer hardware and systems.
- Assist with shipping, receiving, inventory tracking, and asset management of IT equipment.
- Assign systems and maintain accurate hardware and equipment records.
- Provide basic troubleshooting and escalation support for hardware and system-related issues.
- Maintain recording logs, documentation, and operational records.
- Support security access processes and user setup activities.
- Perform equipment maintenance and coordinate replacements as needed.
- Work in a structured, customer-oriented, and detail-driven environment.
- Operate independently while managing daily operational responsibilities.
Candidate Requirements:
Experience: 1-2 years of experience in IT support, computer operations, inventory coordination, or related technical support roles.
Technical Skills:
- General knowledge of Windows operating systems
- Basic understanding of computer hardware and peripheral equipment
- Familiarity with inventory systems and asset tracking
- Basic troubleshooting and technical support skills
Preferred Background:
- Retail or customer service-oriented experience
- Housing industry experience is a plus
- Experience handling shipping and receiving processes
Core Competencies:
- Strong attention to detail
- Customer service mindset
- Ability to work independently
- Organizational and multitasking skills
- Reliability and accountability
Opportunity for the Candidate:
The role provides hands-on experience with hardware management, system support, inventory processes, and day-to-day IT operations in a professional onsite environment.