Associate Clinical Experience Analyst- Genetic Counselor Assistant
Abbott
- Marshfield, Wisconsin
- 4 days ago
Highlights
Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. The Associate Clinical Experience Analyst- Genetic Counselor Assistant delivers clinical expertise and operational support, ensuring accurate handling of medical inquiries and process escalations.
Numbers & Facts
| Location | Marshfield, Wisconsin |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1910 |
| Website | http://www.abbott.com/ |
Description
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Position Overview
The Associate Clinical Experience Analyst- Genetic Counselor Assistant delivers clinical expertise and operational support, ensuring accurate handling of medical inquiries and process escalations. It combines training development, cross-functional collaboration, and data-driven analysis to improve workflows and enhance customer experience. This role is in support of the rare disease customer facing team for PreventionGenetics.
Shift: Monday - Friday, Shift rotates weekly with start times ranging from 7:00AM-10:30AM CST and end times ranging from 3:30PM-7:00PM CST. Must be available between the hours of 7AM-7PM CST.
Essential Duties
Include but are not limited to the following:
Acts as a clinical liaison for both internal and external customers, addressing elevated inquiries.
Facilitates elevation and documentation process for Unsolicited Medical Inquiries across product portfolio.
Provides product-specific clinical training, including content creation and collaboration with training teams.
Collaborates with laboratory and pathology teams to ensure accurate case resolution and process improvements.
Monitors metrics for clinical inquiries and elevations, and identifies trends for corrective and preventative actions.
Investigates escalations to identify process gaps and recommends retraining or workflow adjustments.
Documents all information according to standard operating procedures.
Minimum Qualifications
Bachelor’s Degree in a field related to essential duties; or Associates Degree and 2 years of relevant experience.; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience.
Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
Ability to work weekdays, nights and/or weekends and overtime as needed.
The base pay for this position is
$22.45 – $44.85/hourIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
ONCO Cancer Diagnostics
LOCATION:
United States > Marshfield : 4001 S. Business Park Ave
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
About Company
At Abbott, we are enthusiastic, energetic and committed to doing great work every day. Our employees are passionate about helping to translate science into lasting contributions to health care and the health of people worldwide. At the heart of our organization is our "Promise for Life"—a statement that embodies our company's commitment to employees, shareholders, local communities and the people who depend on our company and products to live healthier lives.
Vital to our promise is the speed in which we act, respond and deliver. As Abbott employees, we are ready to meet change and challenges head-on. As a result, we are a company that adapts quickly, and through our passion for innovation we are able to continually create a pipeline of products that help improve the length and quality of life around the world.
We are proud of our rich, more than 120-year history. We continue to be driven to advance leading-edge science and technologies, support diversity, focus on exceptional performance and earn the trust of those we serve.