Qualifications
Education
- Bachelor's (4-year) degree in a relevant field (business, engineering, MIS, or similar)
- Master's degree or MBA desirable, but not required
Certifications
- PMP, Certified ScrumMaster, or equivalent Agile/delivery certification preferred; none strictly required
Work Experience
- 7-10+ years leading project or program delivery, ideally including exposure to automation or related technology engagements
Specialized Knowledge, Skills, and Abilities
- Proven track record of successful delivery on complex client programs; experience piloting new automation capabilities is a plus
- Familiarity with the Software Development Lifecycle and an understanding of automation tooling, integrations, and supporting applications
- Experience with Agile development practices leading one or more Teams. Prior Scrum Master experience is a plus.
- Experience with project financials and understanding of P&L
- Strong analytical, organizational, and creative problem-solving skills
- Ability to make decisions and progress amid ambiguous or overlapping priorities, such as managing to fixed scope and date scenarios
- Excellent estimation abilities in scoping delivery work within a complex environment
- Highly developed written, oral, and interpersonal communication skills, with the ability to present complex concepts to leadership and customers in a compelling, fact-based manner
- Self-starter with outstanding organizational skills and the ability to track multiple deliverables with minimal direction
- Curiosity, a can-do attitude, and the ability to learn quickly and thrive in a dynamic environment
When This Role Is Done Well
- Project milestones for automation engagements are met, or escalated to the customer when at risk
- Contract deliverables are met within the timelines specified in the SOW
- Frequent communication exists between the delivery team and the customer, addressing cost, schedule, performance, risk, and process
- The team takes ownership of processes and focuses on delivering automation value
- Pain experienced by the team is escalated and addressed rather than suppressed and tolerated
- Teams are staffed and organized for optimal delivery outcomes; roles and responsibilities are defined and distributed
- Project kickoff outcomes are realized
- Teams maintain a regular cadence of stand-up, story definition/writing, work prioritization, metric review, and retrospectives
- Customer Interface and Delivery Principles assessments do not identify major issues or shortfalls
Key Metrics
- Project health dashboard metrics: budget, delivery, customer satisfaction, quality, staffing
- Quarterly project team member satisfaction survey
- Customer satisfaction
Working Conditions
Travel as needed to customer sites, up to 30%.
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Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $140,000 to $175,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
- Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
- Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program
Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!
If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.
World Wide Technology is an Equal Opportunity Employer.
If you have any questions or concerns about this posting, please email taposting@wwt.com.
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