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Associate Client Services Account Manager - Client Services Development Program

Electric Reliability Council of Texas

Taylor, TX

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JOB DETAILS
SALARY
$66,000–$91,000 Per Year
SKILLS
Analysis Skills, Career Counseling, Communication Skills, Computer Engineering, Cross-Functional, Customer Service Management, Customer Support/Service, Data Analysis, Documentation, Electrical Engineering, Electrical Power Systems, Electricity, Emerging Technology, Genetics, Global Mobility Specialist, IT Service Management (ITSM), Identify Issues, Knowledge Transfer, Large-Scale Systems, Leadership, Mathematics, Medical Conditions, Mentoring, Nonprofit, Onboarding, Operational Audit, Operational Improvement, Operational Support, Operations, Operations Management, Operations Processes, Power Engineering, Problem Solving Skills, Process Improvement, Retail, Sales Management, Software Engineering, State Laws and Regulations, Statistics, System Integration (SI), System Operations, Systems Analysis, Systems Engineering, Team Player, Technical Analysis, Technical Delivery, Technical Operations, Time Management, Wholesale Industry
LOCATION
Taylor, TX
POSTED
3 days ago
At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. JOB SUMMARY ERCOT’s Client Services Development Program (CSDP) is a 12-month rotational program designed to develop entry-level or career-transitioning candidates into technical subject matter experts and primary points of contact for ERCOT market operations. This 12-month rotational program is designed to build you into a trusted point of contact for ERCOT Market Participants. CDSP candidates build a strong foundation in ERCOT’s market systems, protocols, and grid operations, with emphasis on technical analysis, market rule interpretation, and system/process integration. Associates will rotate through Market Training, Market Support Services, and Client Services Account Management — gaining hands-on exposure to the systems, data flows, protocols, and operational processes that support the ERCOT wholesale market and grid operations. Through structured training, mentoring, and project-based work, associates develop the ability to translate complex market rules and system behaviors into actionable guidance for Market Participants, positioning them for technical-facing roles within Client Services and across ERCOT. No prior experience in energy markets is required. We are looking for technically curious, analytically minded candidates who are ready to learn and grow. JOB DUTIES Applies foundational knowledge of ERCOT market systems, protocols, and grid operations to analyze operational scenarios and data. Understands grid and market rules, procedures, and system outputs to support accurate and consistent decision-making. Contributes to technical deliverables, process improvements, and operational objectives under guidance. ADDITIONAL JOB DUTIES We are seeking candidates who bring technical thinking and a drive to learn. You do not need to know the energy industry to succeed here — you need the aptitude and curiosity to master it. Build a strong foundation in ERCOT’s market systems, protocols, and grid operations through structured training and mentored, real-world work. Establish and grow relationships with ERCOT Market Participants through timely, accurate, and complete responses to their questions and issues. Analyze operational scenarios and data, applying ERCOT Market Rules and procedures to support Market Participant’s accurate, consistent decision-making. Work toward becoming a technical liaison between ERCOT systems and Market Participants — diagnosing issues, interpreting system behavior, and guiding resolution. Learn Market Participant onboarding, registration, and qualification processes with a focus on technical requirements and system integration. Acquire sufficient understanding of wholesale settlement to resolve settlement disputes. Contribute to market notices, ensuring technical accuracy and clarity of system and market impacts. Support cross-functional initiatives involving system enhancements, process optimization, and market design changes. Develop documentation, knowledge articles, and training materials focused on systems, tools, and market mechanics. Identify opportunities for data-driven process improvements as you become familiar with existing workflows. Demonstrate the ability to consume complex technical subjects and condense and deliver them to a non-technical audience. Deliver knowledge transfer sessions and training on market systems, tools, and operational processes. Complete a capstone project that demonstrates your applied understanding of ERCOT systems, market operations, and technical problem-solving. EXPERIENCE Effective communication skills with the ability to convey technical concepts clearly to diverse audiences. Demonstrated ability to interpret data, analyze system behavior, and work within rule-based frameworks. Strong interest in power systems, energy markets, or large-scale operational systems. Self-motivated with a growth mindset — you take ownership of your development. Coursework, internships, research, or personal interest in wholesale electricity, grid operations, or market design is welcome. WORK LOCATION: Taylor, TX hybrid 2 days per week. EDUCATION Degree in Engineering (Electrical, Mechanical, Industrial, or related), Mathematics, Statistics, or a closely related quantitative field. Equivalent combination of education and relevant experience will be considered The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time. #LI-DN ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law. Expected Salary Range: $66,000 - $91,000 The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to 27 million Texas customers - representing about 90 percent of the state's electric load. As the independent system operator for the region, ERCOT schedules power on an electric grid that connects more than 54,100 miles of transmission lines and 1,250 generating units. ERCOT also performs financial settlement for the competitive wholesale bulk-power market and administers retail switching for 8 million premises in competitive choice areas. ERCOT is a membership-based 501(c)(4) nonprofit corporation, governed by a board of directors and subject to oversight by the Public Utility Commission of Texas and the Texas Legislature. ERCOT's members include consumers, cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities (transmission and distribution providers,) and municipal-owned electric utilities. ERCOT offers an excellent benefits package, which includes health, dental, vision, life insurance, long/short-term disability insurance, long-term care insurance, Section 125 Flexible Spending Account, and a Retirement Savings Plan. The medical, dental, vision, and quality-of-life benefits offered by ERCOT are second to none. Full-time employees are eligible to enroll in benefits on the first of the month following the date of hire. Additionally, 401(k) plans are available to help employees plan for the future. The ERCOT Internship Program provides college students the opportunity to develop their skills in a professional work environment. Each intern will receive unique projects and assignments that aim to solve real challenges facing the electric industry. ERCOT internships provide professional learning experiences that offer meaningful, practical work related to each student's desired career path. Eligible candidates should be enrolled in an academic bachelors or post graduate degree program maintaining a GPA of 3.0 or higher. The ERCOT Engineer Development Program (EDP) is a 12- to 16-month, self-paced program geared toward entry-level engineers looking to start a career in the power industry. Through the program, an EDP Engineer receives one-on-one mentoring, specialized training, and exposure to the work performed by each of the engineering groups at ERCOT. The program allows engineers to develop the fundamental skills necessary to reach their full potential while gaining an understanding of the types of engineering work ERCOT has to offer. EDP management supports participants each step of the way as they progress through the program. Upon completion, graduates are placed as full-time engineers within one of ERCOT’s engineering groups. The GMS Development Program (GDP) is designed to provide entry-level and early career professionals with the skills necessary to become successful Power System and Computer Engineers. The program, which is based in ERCOT’s Grid and Market Solutions (GMS) Department, will provide experience in day-to-day work and instruction in the fundamentals of electric power systems engineering, grid and market applications, software programming, and IT service and operations management. The GDP offers one-on-one mentoring, training, field trips, and special assignments. These assignments allow GDP engineers to become knowledgeable and familiar with the various business areas at ERCOT. The GMS leadership team prepares GDP engineers for a future career at ERCOT in power systems and computer engineering. The System Operator Development Program (ODP) is intended to combine real-time daily operations in an exciting work setting to prepare participants with the vital skills necessary to be successful in such a critical position — providing 24x7x365 on-demand support to manage the flow of electric power to more than 26 million Texas customers. If you are new to the industry, this program introduces you to the Bulk Electric System by combining introductory courses with the NERC Certification Exam Preparation Program in preparation to pass the NERC Certification Exam.

About the Company

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Electric Reliability Council of Texas