Monitors claims activities and results, facilitating the resolutions of claims as needed
Functions as liaison between Clients and insurance carriers, advocating for the best outcome for the Client while respecting Insurance Carrier
Ensures the accuracy and completeness of claim forms
Reviews claim status, action plans, and reserves by applying advanced problem solving skills
Challenges adjusted as warranted, while advocating the best outcome for Client in accordance with Lockton Company service standard
Coordinates and perform cost containment surveys to evaluate Client's existing cost management programs
Negotiates changes in reserves for a positive Client outcome
Provides status reports to Clients, also ensuring internal Clients are well informed
Analyzes data from claims carriers, generates reports with findings, and recommends a business plan and strategy for current and prospective Clients
Evaluates Client's existing claim program and Client needs
Develops and implements Claims Management Programs, with periodical post-implement reviews
Coordinates Client meetings to review claims programs
Develops yearly service plans for each Client's policy
Coordinates and attends regularly scheduled claims review meetings with Clients
Develops audit sheets, summarized findings and calculations with a writer report
Leads wrap-up audit meetings
Reviews loss history, providing recommendations to improve Client position
Cultivates strong working relationships with stakeholders, including: Clients, Producers, Client service staff, and Carriers
Researches industry trends and governmental regulations
Performs other responsibilities and duties as needed