Associate Claims Consultant

Monitors claims activities and results, facilitating the resolutions of claims as needed

Functions as liaison between Clients and insurance carriers, advocating for the best outcome for the Client while respecting Insurance Carrier

Ensures the accuracy and completeness of claim forms

Reviews claim status, action plans, and reserves by applying advanced problem solving skills

Challenges adjusted as warranted, while advocating the best outcome for Client in accordance with Lockton Company service standard

Coordinates and perform cost containment surveys to evaluate Client's existing cost management programs

Negotiates changes in reserves for a positive Client outcome

Provides status reports to Clients, also ensuring internal Clients are well informed

Analyzes data from claims carriers, generates reports with findings, and recommends a business plan and strategy for current and prospective Clients

Evaluates Client's existing claim program and Client needs

Develops and implements Claims Management Programs, with periodical post-implement reviews

Coordinates Client meetings to review claims programs

Develops yearly service plans for each Client's policy

Coordinates and attends regularly scheduled claims review meetings with Clients

Develops audit sheets, summarized findings and calculations with a writer report

Leads wrap-up audit meetings

Reviews loss history, providing recommendations to improve Client position

Cultivates strong working relationships with stakeholders, including: Clients, Producers, Client service staff, and Carriers

Researches industry trends and governmental regulations

Performs other responsibilities and duties as needed