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Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.
At Aderant, the "A" is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the "A". We bring the "A" to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work - ideas, experience, and passion - to drive our mission forward.
Our people are our strength.
Role Description:
Aderant is looking for a Business Systems Administrator to join the Business Systems team responsible for the administration, optimization, and continuous improvement of a diverse portfolio of business applications and enterprise systems.
The ideal candidate will have experience supporting and administering CRM, ERP, financial, professional services, marketing, contract management, and other business applications. While experience with Salesforce is valuable, we are seeking someone with a broad understanding of business systems and the ability to learn, manage, and optimize multiple platforms.
The successful candidate will be an analytical thinker and problem solver with strong communication skills, technical curiosity, and a passion for automation, process improvement, and creating scalable solutions. This individual will partner closely with Business Systems leadership and stakeholders across Sales, Marketing, Support, Customer Success, Professional Services, Finance, Legal, and other business functions to ensure our systems effectively support the organization's goals and growth.
The Business Systems Administrator will be responsible for day-to-day administration, configuration, support, data management, integrations, and continuous improvement across the business applications ecosystem.
Responsibilities
Serve as a business systems administrator and technical subject matter expert for assigned applications, projects, enhancements, and integrations.
Support and administer a diverse portfolio of business applications, which may include Salesforce, Atlassian, Sage Intacct, NetSuite, Marketo, Ironclad, Gong, SuiteProjects Pro, and other CRM, ERP, financial management, professional services, marketing, and enterprise applications.
Manage day-to-day system administration activities, including user setup, permissions, roles, configuration, workflows, approval processes, reports, dashboards, integrations, and data updates.
Support system integrations and data flows between applications, working with technical teams and vendors as needed.
Maintain system security and access controls by ensuring users have appropriate permissions based on their role, responsibilities, and business needs.
Monitor system performance, data quality, and overall application health and proactively identify opportunities for improvement.
Create and maintain documentation for system configurations, business processes, user guides, release notes, and support procedures.
Participate in application upgrades, new technology implementations, data migrations, testing, and other business systems projects.
Work closely with vendors and implementation partners to troubleshoot issues, evaluate functionality, and support system improvements.
Stay current on emerging technologies, platform capabilities, and opportunities to leverage automation and AI to improve business processes.
Qualifications
1-3 years of experience in business systems administration, application administration, systems support, or a related role.
Experience administering or supporting one or more CRM, ERP, financial, marketing automation, contract management, professional services, or other enterprise business applications.
Experience with platforms such as Salesforce, Marketo, Ironclad, Atlassian, NetSuite, Sage Intacct, Gong, or similar applications is highly valued.
Strong analytical, critical-thinking, and problem-solving skills.
Strong attention to detail and a commitment to data accuracy and system quality.
Ability to manage time effectively in a fast-paced, dynamic environment and meet multiple deadlines.
Excellent verbal and written communication skills.
Strong customer-service mindset with the ability to work effectively with both technical and non-technical stakeholders.
Technical curiosity and a willingness to learn new platforms and technologies.
Demonstrated interest in automation, process optimization, and continuous improvement.
Preferred Qualifications
Bachelor's degree in Information Systems, Business, Computer Science, or a related field.
Salesforce Administrator certification or equivalent certification in another enterprise business application.
Experience with system integrations, APIs, data management, or workflow automation.
Experience supporting SaaS applications in a growing organization.
Experience working with cross-functional teams and managing business systems projects or enhancements.