Associate Bank Fraud Support Analyst

Basic computer literacy – MS Office; Call center experience a plus; Lexis Nexis skip tracing a plus; Excellent communication skills – written and verbal; Conflict management skills, de-escalation skills; High EQ; Branch banking a plus; Able to prioritize tasks and multi task; Efficient and very trustworthy; Positive attitude – friendly and approachable but exercises discretion, able to accept feedback. Responsibilities: Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing Client Deposit accounts.

Our client, a Global Financial company, is looking for a Associate Bank Fraud Support Analyst for their Charlotte, NC/Hybrid location.
 
Responsibilities:

• Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing Client Deposit accounts.
• Thoroughly research incidents and/or allegations and interact with other departments of Client, Risk, Compliance and Legal.
• Some interaction may be necessary with other companies or local, state, and federal authorities.
• Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers.
• Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other Client departments.
• Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate.
• Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing accounts.
• Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures.

 
Requirements:

• 1+ year of experience in retail branch banking - Bank Fraud Preferred
• 1+ year of experience in Customer Service/Call Center environment (Preferred)
• Knowledge of fraudulent banking transactions strongly recommended
• Experience with Salesforce, Webs, Fraud Net, Compass, and/or LexisNexis
• Strong written and verbal communication skills.
• Effective time management and organizational skills
• Basic computer literacy – MS Office; Call center experience a plus; Lexis Nexis skip tracing a plus; Excellent communication skills – written and verbal; Conflict management skills, de-escalation skills;
• High EQ; Branch banking a plus; Able to prioritize tasks and multi task; Efficient and very trustworthy; Positive attitude – friendly and approachable but exercises discretion, able to accept feedback.

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

Why Should You Apply?

• Health Benefits
• Referral Program