Associate Bank Fraud Support Analyst

Responsibilities: Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing client Bank Deposit accounts. Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing accounts.

Our Client, a Financial company, is looking for an Associate Bank Fraud Support Analyst for their Charlotte, NC/ Lewisville, TX/Hybrid location.
 
Responsibilities:

• Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing client Bank Deposit accounts.
• Thoroughly research incidents and/or allegations and interact with other departments of client Bank, Risk, Compliance and Legal.
• Some interaction may be necessary with other companies or local, state, and federal authorities.
• Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers.
• Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other client Bank departments.
• Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate.
• Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing accounts.
• Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures.

 
Requirements:

• 1+ year of experience in retail branch banking - Bank Fraud Preferred
• 1+ year of experience in Customer Service/Call Center environment (Preferred)
• Knowledge of fraudulent banking transactions strongly recommended
• Experience with Salesforce, WebCSR, FraudNet, Compass, and/or LexisNexis
• Strong written and verbal communication skills.
• Effective time management and organizational skills

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities