Highlights
Job Title: Associate Auto Adjuster Work Location: Itasca, IL / Worcester, MA / Syracuse, NY / Richmond, VA / Howell, MI Job Type: Temporary Assignment Work Type: Hybrid Duration: 4 Months Job Description: Responsibilities: You are responsible for performing claim processing and payment functions on non-complex claims for personal auto policies in multiple states. Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Numbers & Facts
| Location | Itasca, IL |
| Industry | Computer/IT Services |
| Salary | $24 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: Associate Auto Adjuster
Work Location: Itasca, IL / Worcester, MA / Syracuse, NY / Richmond, VA / Howell, MI
Job Type: Temporary Assignment
Work Type: Hybrid
Duration: 4 Months
Job Description:
Responsibilities:
- You are responsible for performing claim processing and payment functions on non-complex claims for personal auto policies in multiple states.
- Responsible for reviewing electronic claim files for completeness and following procedures for gathering missing information.
- Within specific guidelines, you are responsible for outbound calls with a level of satisfaction that meets or exceeds the customers' expectations.
- This is accomplished by responding in a polite, professional and empathetic manner, matching their needs with client s services.
- Develops recognition of coverages, claim processing requirements, and related data processing systems.
- Claims handled by this individual would not involve determining liability, questionable damages, investigation, personal injury or coverage issues.
- Utilizing established guidelines to obtain appraisals and other needed information from insured, advises insured as to proper course of action.
- Records additional information/data into the company s network updating the electronic claim file.
- Applies basic communication skills to interpret caller s inquiries and offers options. Sets up predetermined reserves which includes managing outbound calls to insured to confirm next steps.
- Collects and files bills/documentation and sends outbound correspondence as needed.
- Manages appraisal, rental, and vendor processes. Confirms claim resolution and amount of payment.
- Ability to handle Claims Service Rep. activities as needed including handling calls from phone queue to provide claim assistance and identify complex claims that need to be reassigned.
Skills and Experience:
- Associated degree or working towards your associate degree is strongly preferred
- Typically, 1 -3 years of experience in the service, financial or hospitality industry preferred
- Self-starter
- Has an energetic, positive and professional attitude
- Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office products (Word/Excel); Independent use of provided resources
- Excellent written and verbal communication skills using a variety of tools including phone, email, a core claims system and vendor platforms
- Seeks to collaborate and promotes inclusion and respect
- Has good judgment and makes decisions in an informed, confident and timely manner in the best interest of the company and policy holder
- Thinks critically and anticipates, identifies and develops solutions to problems in a timely manner; operates with latitude for un-reviewed action or decision
- Dedicated to meeting the expectations of internal and external customers
- Understands the importance of teamwork and developing and maintaining cooperative relationships
- Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively
- Excellent organizational skills, time management and ability to multitask
- Agile and adapts to new or different changing situations, requirements or priorities
- High level of emotional intelligence
- Seeks innovative solutions and is innately inquisitive
Physical Demands & Work Environment:
- Ability to use a personal computer and other standard office equipment.
- Ability to sit and/or stand for extended periods (75%-90%).
- Ability to perform work in a dynamic environment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.