Highlights
Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Excellent written and verbal communication skills using a variety of tools including phone, email, a core claims system and vendor platforms.
Numbers & Facts
| Location | Worcester, MA |
| Industry | Computer/IT Services |
| Salary | $24 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: Associate Adjuster Inside Property
Work Location: Worcester, MA + Howell, MI
Job Type: Temporary Assignment
Work Type: Hybrid
Duration: 6 Months
Job Description
Responsibilities:
- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits
- Analyze, evaluate, negotiate and help settle claims of minimal complexity
- Uses discretion and independent judgment in claim handling
- Possesses basic functional knowledge and skills reflective of study and/or on job development
- Phone contact with customers is required to confirm cause, coverage, liability and damages
- Responds to customers in a polite, professional and empathetic manner, matching their needs with The Client s services
- Identifies possibly suspicious claims and may work with the Special Investigations Unit to resolve and negotiate settlements
- May take recorded statements
- May be required to have and maintain sufficient home-based internet connection May be part of a formal training program
Skills and Experience:
- Bachelor s degree or working towards your bachelor s degree is strongly preferred
- Typically 1 -3 years of experience in service, finance, or hospitality industry preferred
- Self-starter
- Has an energetic, positive and professional attitude
- Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office products (Word/Excel); Independent use of provided resources
- Excellent written and verbal communication skills using a variety of tools including phone, email, a core claims system and vendor platforms
- Seeks to collaborate and promotes inclusion and respect
- Has good judgment and makes decisions in an informed, confident and timely manner in the best interest of policy holder
- Thinks critically and anticipates, identifies and develops solutions to problems in a timely manner; operates with latitude for un-reviewed action or decision
- Dedicated to meeting the expectations of internal and external customers
- Understands the importance of teamwork and developing and maintaining cooperative relationships
- Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively
- Excellent organizational skills, time management and ability to multitask
- Agile and adapts to new or different changing situations, requirements or priorities
- High level of emotional intelligence
- Seeks innovative solutions and is innately inquisitive
Physical Demands & Work Environment:
- Ability to use a personal computer and other standard office equipment
- Ability to sit and/or stand for extended periods (75%-90%)
- Ability to perform work in a dynamic environment
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.