Assistant Visual Store Manager

About Comfrt
Comfrt is more than just an apparel brand; we are a mental wellness movement. We specialize in creating high-quality, functional products—like our signature Weighted Zip Hoodie—designed to ease stress, calm anxiety, and provide the "feeling of a hug." Our community is built on authenticity, and our retail spaces are designed to be safe havens for our customers to unplug and find their comfort zone.

The Role
Comfrt is looking for an 100% awesome, capable, and experienced Assistant Visual Store Manager (AVSM) to help lead our first Retail location at the Mall of America. In this role, you will be the creative champion of the store's physical identity, translating Comfrt's mental wellness mission into a tactile, visually stunning shopping environment. You will own the visual storytelling on the floor—interpreting corporate planograms, executing high-level product merchandising, and styling displays that instantly evoke that "feeling of a hug" for everyone who walks through our doors.

Alongside your visual focus, this role involves overseeing the training, development, and performance management of all store associates, ensuring an exceptional experience for our community, and addressing their needs promptly. The Assistant Visual Store Manager will work closely with the Store Manager to drive sales and profitability through effective management practices and strategic planning, and will collaborate with the retail leadership team to create and implement strategies to reach store goals.

What You’ll Do

Visual Merchandising & Brand Identity

• Visual Execution: Ensure the Comfrt Visual Merchandising Planograms are executed flawlessly for each launch.
• Brand Standards: Ensure flawless execution of brand standards, decal and light box installation, mannequin styling, cleanliness, and organization.
• Strategic Feedback: Leverage weekly sales data and performance metrics to implement strategic visual changes and identify product needs.
• Launch & Setup: Support all aspects of initial store setup and launch.

• Team Development: Support the Store Manager in recruiting, training, scheduling, and developing team members.
• Team Education: Educate and train team members to deliver exceptional product knowledge to ensure best-in-class customer experiences.
• Brand Ambassadorship: Serve as a brand ambassador through product expertise, sharing the product story with all customers, making product recommendations, and training the team.
• Culture: Foster a positive, productive, and inspirational work environment.

• Daily Operations: Assist in daily operations, including opening and closing procedures.
• Inventory Management: Oversee inventory management, including shipment processing, stock replenishment, and inventory accuracy.
• Logistics: Unpack boxes for inventory as required (boxes can weigh 5–50 lbs).

• P&L Oversight: Accurately track hours and expenses, and participate in the review of store P&L statements to ensure accuracy.
• Safety & Security: Ensure all safety and security procedures are followed and communicate potential issues promptly.

• 5+ years of retail experience.
• 2+ years managing Visual Merchandising in high-volume retail.
• Results-Oriented: Action-oriented and results-driven.
• Leadership: Ability to motivate others and build effective teams with strong leadership and team management skills.
• Conflict Resolution: Skilled at mediating and negotiating to resolve conflict.
• Communication: Strong oral and written communication skills.
• Holiday Availability: All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) until the end of the holiday season on an annual basis.

• Passion for delivering outstanding customer service and proven experience in retail management.
• Knows how to have fun and boost positive vibes.
• Comfortable in a fast-paced, ever-changing environment.
• Embodies the Comfrt brand ethos through and through.
• Entrepreneurial mindset.

• Participation in the Comfrt Manager Bonus Program.
• Comprehensive medical, dental, and vision coverage.
• 401(k) program with company match.
• Generous employee discount on all Comfrt products.

• Religious Accommodations: Comfrt provides reasonable accommodations for religious beliefs, observances, and practices, including requests for time off, in accordance with applicable laws.
• Physical Requirements: Essential physical requirements for this role are listed below. The company will provide reasonable accommodations to enable individuals with disabilities to perform these essential functions, provided it does not cause undue hardship to the business.

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