Position Summary
The Production departments create personalized gifts for our customers. The Assistant Supervisor supports the Department Supervisor in overseeing daily operations within a fast-paced production warehouse environment, helping ensure products are completed consistently, efficiently, and according to established quality and customer service standards.
This role provides hands-on leadership to production staff, monitors workflow and department performance, supports training and staffing needs, and helps maintain a safe, productive, and positive work environment.
Shift: 1st Shift: 6:00 AM - 2:30 PM
Peak season schedule may vary based on business needs. Must be available to work either 5:00 AM - 1:30 PM or 6:00 AM - 2:30 PM
Duties & Responsibilities
- Monitor daily department efficiency using reports, calculations, administrative data, and production tracking information
- Monitor order backlog and workflow throughout the shift, with particular attention to express and priority orders
- Inspect and distribute picked materials to production lines and personnel
- Guide and assist POCs and production staff to meet required productivity and output levels
- Support the Department Supervisor in coordinating daily workflow, staffing, and production priorities
- Assist with training new and existing team members and making staffing adjustments as needed
- Operate department-specific production equipment as required
- Ensure equipment settings are accurate and appropriate for current production needs
- Perform routine equipment maintenance and assist the production team with diagnosing and resolving basic equipment issues
- Identify and report safety concerns, policy violations, quality issues, and operational concerns to the Department Supervisor
- Provide recommendations to improve productivity, workflow, and department efficiency when appropriate
- Help maintain a clean, organized, and safe production environment
- Promote teamwork, positive morale, accountability, and high-performance expectations
- Demonstrate strong attendance, punctuality, and reliability while reinforcing these expectations within the team
- Perform additional department-specific duties as assigned by the Supervisor
Skills & Qualifications
- Strong training and facilitation skills
- Excellent interpersonal, communication, and active listening skills, including strong verbal expression and comprehension
- Ability to provide direction and support to production staff
- Ability to delegate, prioritize, and multitask effectively in a fast-paced environment
- Understanding of production lines, workflow, and equipment capacities
- Ability to identify opportunities and recommend improvements to productivity and efficiency
- Proficiency with Windows-based computer applications
- Strong organizational skills and ability to maintain a clean and orderly work environment
- Energetic and motivating approach to supporting team performance
- Demonstrates initiative and a willingness to learn and grow with the company
- English reading and speaking proficiency required
- Bilingual English/Spanish preferred