Assistant Store Manager

Reports to Store

Manager/Owner

Shift: Varies

FLSA: Exempt

POSITION SUMMARY

The

primary responsibility for all positions with Fletcher Ace Hardware is to WOW every Customer Every Time and uphold the Core Values as determined by the management team. Assistant Store Managers position is responsible for the complete day-to-day operation of the store in the absence of the Store Manager. Assistant Store Managers are responsible for maximizing store sales and profitability, along with minimizing expenses while ensuring that the store is optimally stocked and merchandised. An Assistant Store

Manager contributes to the growth and development of the management team and store associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES (assist in all of the following):

SALES

AND OPERATIONS

ESSENTIAL DUTIES AND RESPONSIBILITIES (assist in all of the following):

SALES AND OPERATIONS

Hire, train and develop store staff with goals for growth and success in their positions, provide ongoing performance feedback, and recognize accomplishments

Review all store evaluations with store management team and staff to identify opportunity areas and correct all issues with a sense of urgency

Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately

Delegate workload among associates to meet merchandising and visual presentation standards

Participate in associate evaluations as per company standards in order to provide feedback for improvement, praise and recognition, and growth opportunities

Complete merchandising updates according to Fletcher Ace Hardware standards

Work with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates

Forecast scheduling needs to meet customer demand and create work schedules

Monitor payroll to ensure compliance with established budgets and take corrective measures as necessary

Review staffing needs, strengths and opportunities with Store Manager and Owners prior to additions, promotions or terminations

Develop and implement an in store marketing strategy including promotions, events, and seasonal merchandising based on store needs

CUSTOMER SERVICE

Promote Customer Service as The #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate's performance and interactions on the sales floor

Regularly promote and teach Customer First Sales Culture while leading by example and coaching

Use huddles, WOW communication boards, and store meetings as the means to communicate the store's performance, and educate, engage and motivate the team

Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly

Review all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and work with the team to identify opportunities in an effort to sustain or improve overall service levels

Document at least seven customer journey observations weekly and provide coaching in order to ensure consistency of service to all customers

INVENTORY

Maintain accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to Fletcher Ace Hardware best practices, metrics and deadlines

Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy

COACHING AND TRAINING

Work on your professional development through leadership training opportunities (self-directed learning, local business events, Ace learning and industry events, etc.)

Identify appropriate training for store associates and oversee all training requirements for all associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.)

SAFETY, COMPLIANCE AND STORE ENVIRONMENT

Enforce safety policies and procedures, and serves as role model for safety

Enforce store environment procedures to ensure and maintain the best store appearance.

Conduct preventative safety and fire inspections and take appropriate actions to correct all issues

POSITION REQUIREMENTS

High School Diploma or General Education Degree (GED); or an equivalent combination of education and experience. Bachelor's degree preferred

Minimum of 2 years of leadership experience in a retail or customer service setting

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Must have good verbal and written communication skills

Ability to provide motivation and leadership to associates storewide in a fair and impartial manner

High degree of analytical skills, and the ability to delegate and be self-directed

Strong organizational, time management, and project management skills

Technically skilled in basic retail computer systems including related software

Develop and maintain client relationships and strategic partnerships

Dress according to company policy

Bilingual (Spanish) verbal and written communication skills strongly preferred

Possess a valid in-state driver license with an acceptable driving record in accordance with company's insurance carrier's standards

PHYSICAL REQUIREMENTS

The minimum physical requirements for this position include:

Ability to stand for an extended period of time, walk, reach, and bend to perform job duties

Move and handle merchandise up to 50 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.

I acknowledge that I have reviewed the job description outlined above and agree that it identifies the responsibilities that I have agreed to perform. I also understand that additional duties may be assigned by my manager or supervisor.

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, weve remained small and very personal. Thats why we say a visit to Ace, is like a visit to your neighbor.