Assistant Store Manager

$22- $24 Per Hour Assistant Store Manager

Upholds the Core Values as determined by the management team. Assistant Store

Managers position is responsible for the complete day-to-day operation of the store in

the absence of the General Manager. Assistant Store Managers are responsible for

maximizing store sales and profitability, along with minimizing expenses while ensuring

that the store is optimally stocked and merchandised, and to Amaze Every Customer

Every Time. An Assistant Store Manager contributes to the growth and development of

the management team and store associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES (assist in all the following):

SALES AND OPERATIONS

Assist in hiring, training and developing store staff with goals for growth and

success in their positions, provide ongoing performance feedback, and recognize

accomplishments.

Review all store evaluations with store management team and staff to identify

opportunity areas and correct all issues with a sense of urgency.

Coordinate the overall supervision of staff to ensure sales performance goals are

met and company procedures are followed accurately.

Delegate workload among associates to meet merchandising and visual

presentation standards.

Participate in associate evaluations as per company standards to provide

feedback for improvement, praise and recognition, and growth opportunities.

Complete merchandising updates according to company standards.

Forecast scheduling needs to meet customer demand and create work

schedules.

Review staffing needs, strengths and opportunities with General Manager and

owner prior to additions, promotions, or terminations.

Develop and implement an in-store marketing strategy including promotions,

events, and seasonal merchandising based on store needs.

CUSTOMER SERVICE

Promote Customer Service as the #1 Priority. This must be accomplished daily in

partnership with the Customer Service Coordinator through observing, monitoring

and coaching associate’s performance and interactions on the sales floor.

Regularly promote and teach “Amaze Every Customer Every Time” while leading

by example and coaching.

Use huddles, communication boards, and store meetings as the means to

communicate the store’s performance, and educate, engage, and motivate the

team.

Drive customer satisfaction by ensuring that all customers are acknowledged,

customer needs are met, and concerns are resolved quickly.

Review all customer service measurement reports (e.g., Mystery Shop,

Customer Engagement Survey, etc.), and work with the team to identify

opportunities to sustain or improve overall service levels.

Document at least one (1) Observation per associate monthly and provide

coaching to ensure consistency of service to all customers.

INVENTORY

Maintain accurate inventory at all stages through on-hand integrity, daily

receiving, store communication, product mix and flow, and adhering to best

practices, metrics and deadlines.

Utilize available inventory reports to reduce shrinkage, maintain appropriate

stock levels and maximize inventory accuracy.

Work with Zone Coordinators to ensure daily and weekly department

maintenance is performed and evaluated.

COACHING AND TRAINING

Work on your professional development through leadership training opportunities

(self-directed learning, local business events, Ace learning and industry events,

etc.).

Identify appropriate training for store associates and oversee all training

requirements for all associates (e.g. New-Hire orientation, on-the-job training,

vendor training, etc.).

SAFETY, COMPLIANCE AND STORE ENVIRONMENT

Enforce safety policies and procedures and serve as role model for safety.

Enforce store environment procedures to ensure and maintain the best store

appearance.

Conduct preventative safety and fire inspections, and take appropriate actions to

correct all issues.

POSITION REQUIREMENTS

High School Diploma or General Education Degree (GED); or, an equivalent

combination of education and experience. Bachelor’s degree preferred.

Minimum of 1 year of leadership experience in a retail or customer service

setting.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Must have good verbal and written communication skills.

Ability to provide motivation and leadership to associates storewide in a fair and

impartial manner.

High degree of analytical skills, and the ability to delegate and be self-directed.

Strong organizational, time management, and project management skills

Technically skilled in basic retail computer systems including related software.

Develop and maintain client relationships and strategic partnerships.

Dress according to company policy.

Bilingual (Spanish) verbal and written communication skills strongly preferred.

Possess a valid in-state driver’s license with an acceptable driving record in

accordance with company’s insurance carrier’s standards.

PHYSICAL REQUIREMENTS

The minimum physical requirements for this position include:

Ability to stand for an extended period, walk, reach, and bend to perform job

duties.

Move and handle merchandise up to 40 pounds, and fixtures throughout the

store, which entails lifting and performing all functions as set forth.

Job responsibilities may change based on the needs of the business.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an

associate encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions. While performing the duties of this job, the associate occasionally

works near moving mechanical parts. The associate may work near or in outside

weather conditions. The noise level in the work environment is usually moderate.

I acknowledge that I have reviewed the job description outlined above and agree that it

identifies the responsibilities that I have agreed to perform. I also understand that

additional duties may be assigned by my manager or supervisor.

The ability to lift 50 pounds consistently, and to stand and walk for up to 8 hours during shift are required.

Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond

hardware: build a future, a purpose, and a community with us.

At Kapteins Ace Hardware you have the opportunity to grow with the company in a fun and active work

environment.

Click through and start your journey with us now!

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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