The Assistant Store Manager-Merchandising is responsible for managing all customer facing store merchandising; including placement of new receipts, visual presentation, floor sets, customer Omni experience and more to drive store profitability. The Assistant Store Manager-Merchandising is an exempt position, reporting to the Store Manager.
Essential Functions:
- Partner with the visual team to ensure that sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor.
- Proactively plan for new receipts and anticipate the need to adjust product flow accordingly.
- Lead the Merchandising Team to present merchandise consistent with visual and merchandising standards
- Ensure the timely floor setup, including signage, for promotional events and seasonal business activity
- Ensure direction of playbook and seasonal merchandise meetings
- Manage the maintenance of the floor and stock areas consistent with store standards and use discretion to tailor standards to store needs.
- Lead team to drive the Customer Experience both in store and Omni
- Partner with the Sales Team Manager (STM) and visual associates to support the overall management of merchandise presentation of the store
- Recruit, interview, and select and retain quality associates and ensure all positions are filled in a timely manner.
- Maintain high store associate engagement. Provide efficient, timely communication of policies and other information.
- Responsible for addressing all concerns or problems that develop within your team.
- Ensure all associates receive and complete all necessary paperwork.
- Train support direct reports in correct processes and procedures.
- Provide effective coaching, to direct reports.
- Conduct timely performance management process and communicate development needs with subordinates.
- Set goals and identify areas for improvement for direct reports.
- Utilize the corrective action process to consistently document and coach poor performers you identify.
- Communicate with direct reports on possible career paths and advancement opportunities.
- Develop and promote a diverse team.
- Responsible for driving business results and customer experience through strong leadership of team.
- Open and close the store, including weekends
- Approve select point of sale transactions such as returns and voids.
- Resolve escalated customer service issues as needed.
- Understand and be able to use and train direct reports on all building operating systems.
- Manage and lead entire store when store manager is not available.
- Identify store and team needs and drive solutions to enhance store profitability.
Minimum Education & Experience:
- Four-year college degree or equivalent combination of education and experience.
- Experience in retail management.
- Significant leadership experience
Knowledge / Skills Requirements:
- Proficient in computer business-related computer equipment and software (Microsoft Word, Excel, etc).
- Excellent leadership, supervisory, analytical and reasoning skills.
Physical Requirements:
- Ability to use computer keyboard, standard telephone and other related business equipment.
- Must be able to lift up to 72 lbs at floor level and/or team lift when necessary.
- Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.
- Ability to stand for long periods of time.
- Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks
- Ability to work at a safe and steady pace.
Reporting Relationships:
Supervisor: Store Manager
Supervises: Merchandising Team and Operations Team
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