The Assistant Store Manager at Plunge Performance plays a vital role in the daily operations of our Dana Point location, ensuring a seamless and exceptional client experience. This position also carries significant responsibility for business development, focusing on building relationships within the community, generating leads, and driving revenue growth. This role requires a dynamic individual with strong leadership skills, a passion for wellness, and a proven ability to drive sales and build business partnerships.
Responsibilities:
Store Operations & Management:
- Oversee daily store operations, including opening and closing procedures, ensuring a clean, organized, and welcoming environment.
- Maintain equipment and ensure proper functionality.
- Handle client scheduling, payments, and inquiries.
- Address client concerns and resolve issues effectively.
- Implement and enforce company policies and procedures.
- Prepare daily and weekly reports on sales, client activity, and inventory.
Business Development:
- Develop and execute a local business outreach strategy to generate new leads and clients.
- Build and maintain relationships with local businesses, gyms, fitness studios, chiropractors, and other relevant organizations.
- Identify and pursue partnership opportunities to expand brand awareness and reach.
- Organize and participate in community events, workshops, and health fairs to promote Plunge Performance & Recovery.
- Manage and track lead generation efforts, analyzing results and adjusting strategies as needed.
- Develop and implement promotional campaigns and marketing initiatives.
- Track key performance indicators (KPIs) related to business development and sales growth.
Qualifications:
- Proven experience in a customer service or retail management role, preferably in the wellness, fitness, or hospitality industry.
- Demonstrated success in sales and business development, with a track record of building relationships and generating leads.
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Passion for health, wellness, and recovery.
- Proficiency in using POS systems, scheduling software, and Microsoft Office Suite.
- Experience with social media marketing is a plus.
- Certification in CPR/AED is preferred.
Compensation & Benefits
- Performance-based bonuses.
- Employee discounts on services and products.
- Opportunities for professional development and growth within the company