| Location | Virginia Beach, VA |
Assistant Store Leader (Virginia Beach, VA) OVERVIEW As an Assistant Store Leader, you will work in partnership with the Store Leader to inspire and lead your team in providing best‑in‑class service by meeting and exceeding the needs of our customers. You are responsible for ensuring that you and your team create unique and specially curated looks for customers that promote their best selves, bring them immense joy, and establish long‑lasting relationships with the brand. You lead by example and masterfully navigate ever‑changing conditions, making informed and timely decisions that are solutions‑focused and drive strong business outcomes. You create a team environment and culture where people feel supported, engaged, and can deliver an exceptional in‑store experience.RESPONSIBILITIES Customer Service & Brand Ambassador Understand and communicate the South Moon Under brand to all customersEnsure expected customer service levels are maintained and exceeded by the teamCreate a selling environment that is focused on a seamless end‑to‑end experience driven by customer engagement, personalized outfitting, and adding value to the visitEmulate the brand aesthetics and embody a strong sense of fashion and enthusiastic attitudeContinually assess and take action on the level of personalized service offered by Stylists, ensuring that Stylists are creating tailored experiences for all customers that leave them feeling specialResolve customer feedback and address issues in the moment, including customer escalations and urgent requestsTeamwork & Communication Assist the Store Leader in managing all aspects of the retail business, as well as make informed decisions based on both qualitative and quantitative data in the absence of a Store LeaderBuild positive relationships with peers and contribute to positive team moraleManage, train, and hold the team accountable for maintaining retail standards and store cleanlinessSupport with the store's hiring strategy, including planning needs, recruitment strategy, interviewing, projected turnover, and leaves of absenceLead and support with performance management activities inclusive of feedback, team acknowledgment, performance documentation, and/or addressing performance concerns by partnering with internal support (e.g. Corporate Team)Collaborate with team members to ensure superior customer service and support store operationsVisual & Business Operations Maintain South Moon Under's visual and operational standards while keeping the focus on customersConsistently meet and/or exceed all KPI goals and objectives for the store by monitoring and taking action on relevant key performance metrics to achieve goals and capture opportunitiesSupport in planning, preparing, and managing the schedule by considering team members' qualifications, availability, and performance to maintain efficiency and effectiveness of operationsManage the completion of the daily shipment and omni fulfillment processesManage immediate impacts of business disruption to support operational continuity (e.g. weather, team absenteeism, store closures, health, and safety response, etc.)Lead and move dynamically on the floor to assess and fulfill the needs of the business, team, and customersSupport in execution of optimal layout and visual merchandising or product presentation strategy per the guidance of SMU's Visual DepartmentUnderstand and adhere to people safety policies and proceduresPerform work in accordance with applicable policies, procedures, and laws or regulationsPerform other duties related to the qualifications and requirements of the jobQUALIFICATIONS AND REQUIREMENTS High school diploma required; associate degree preferred1+ years in management‑level position in a specialty retail environmentWorking knowledge of Microsoft Office, Microsoft Teams, and POS systemsExcellent leadership skillsExcellent time management, prioritization, and organization skillsExcellent written and verbal communication skillsFlexibility to work non‑traditional hours, days, nights, weekends, and holidays as neededTravel may be requiredBENEFITS AND PERKS The rate for this position starts at $18/hr. plus opportunity for monthly bonus; rate is based on the experience that you bring to the position plus other business factors40% off discount for full time employeesMedical, Dental, Vision, Life insurance in accordance with plan guidelinesCompany paid Life insurance401k in accordance with plan guidelinesPTO and Floating Holiday pay offered for full time employeesPHYSICAL REQUIREMENTS To perform the essential functions of this job, you must be able to frequently stand, walk, talk, and hear. You will be required to occasionally sit, reach with hands and arms, and stoop, kneel, or crouch. You will be required to occasionally lift and/or move up to 40 pounds. Near and far‑sighted visual acuity and normal depth perception are required.*The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. South Moon Under maintains the right to modify all or part of any job description at its discretion to meet and or exceed the needs of the business.#J-18808-Ljbffr