Benefits:
- 401(k)
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Assistant Spa Manager
Hand & Stone Massage and Facial Spa - Crystal Lake, IL
Hand & Stone Massage and Facial Spa in Crystal Lake, IL is looking for an energetic, people-focused Assistant Spa Manager to help keep our spa running smoothly while supporting sales growth and team development. If you love leading by example, motivating a team, and creating great guest experiences, this could be the perfect next step in your career.
This role is ideal for someone who thrives in a fast-paced environment, enjoys coaching others, and wants to grow within the wellness industry.
Core Responsibilities:
Sales Leadership & Coaching
- Bring enthusiasm and confidence to sales and training
- Coach and support front desk associates in memberships, gift cards, and retail product sales
- Step in to mentor team members who may be struggling and help them build confidence and skills
- Required: 5+ years of sales experience
Customer Service & Team Support
- Oversee daily front desk operations and set the tone for exceptional guest service
- Train and support sales associates while fostering a positive, professional team culture
- Work closely with the Spa Manager to maintain a calm, welcoming, and organized spa environment
- Serve as a reliable backup to the Spa Manager by stepping in to support daily operations, decision-making, and supporting the team as needed
Promoting Services & Revenue Growth
- Share the health and wellness benefits of our services with guests in an authentic, approachable way
- Help maximize schedules and commission opportunities
Administrative & Operational Support
- Assist with scheduling, inventory management, and sales reporting
- Support the Spa Manager with administrative and operational tasks to ensure smooth day-to-day operations
Spa Operations & Cleanliness
- Conduct walk-throughs to ensure the spa is clean, organized, and guest-ready
- Jump in where needed - assisting spa professionals with room turnover, maintaining common areas, and helping keep the spa looking its best
- Help open or close the spa if needed
Benefits:
- Competitive Compensation: Salary plus performance-based bonuses
- Health Benefits: BCBS medical, dental, vision, and company-provided life insurance
- 401K: Coming soon with company match
- Career Growth: Opportunities for advancement into management roles based on performance
- Ongoing Training: Continuous learning and professional development
- Flexible Scheduling: Full-time flexible
- Positive Team Culture: A supportive, professional environment where teamwork truly matters
- Employee Discounts: Discounts on services, products, gift cards, and discounted employee memberships
- ADP Payroll: Access to ADP LifeMart perks and benefits
- Spa Parties: Annual spa outings with the whole gang!
- Snacks & Coffee Station: who doesn't love snacks and staying awake?
Hand & Stone Franchise Corp. is not the employer of franchisee employees. Franchisees are independently owned and operated and are solely responsible for all employment-related decisions, including hiring, supervision, and compensation.