ASSISTANT SPA MANAGER
Luxury Hotel • Boston, Massachusetts • USD $76,000 - $82,000 per year
ABOUT THE ROLE
We are looking for an Assistant Spa Manager for a Forbes luxury hotel in Boston, Massachusetts. This is a support leadership role overseeing the day-to-day spa and wellness operation alongside the Spa Manager and Director of Spa and Wellness. The ideal candidate brings a genuine passion for wellness, a commitment to luxury guest experiences, and the leadership skills to develop a motivated, high-performing spa team.
WHAT YOU'LL DO
- Oversee daily spa operations across all areas, including front desk, treatment rooms, wellness and fitness facilities, locker rooms, relaxation lounge, and retail
- Monitor equipment functionality and cleanliness, coordinating with housekeeping and engineering to address issues promptly
- Manage administrative duties including requisitions, purchase orders, inventory control, and cost-effective use of spa products
- Interview, train, and supervise spa employees, fostering a positive and motivated work environment
- Conduct performance evaluations, provide constructive feedback, and develop team members professionally
- Ensure exceptional guest experiences by upholding luxury service standards and responding promptly to feedback
- Coordinate group bookings and conduct spa tours for VIPs and meeting planners
- Manage retail operations including purchase orders, inventory, and product selection aligned with guest preferences
- Analyze retail sales trends and identify opportunities to grow revenue
- Assist in forecasting, budgeting, and tracking labour and expenses to maintain financial efficiency
- Support the planning and execution of spa promotions, events, and local partnerships
- Promote safety awareness and maintain a safe, hazard-free environment for guests and staff
WHAT YOU BRING
- 2 to 4 years of supervisory or management experience in a spa, wellness club, or luxury hotel environment
- A genuine passion for the health and wellness industry with strong knowledge of current trends, products, and technology
- Commitment to luxury guest experiences and a drive to continuously elevate the guest journey
- Proven ability to motivate, inspire, and develop a spa team
- Exceptional organizational skills with the ability to prioritize in a fast-paced, dynamic environment
- Creative, proactive, and solutions-focused approach
- Proficient in hotel and spa software systems
- Superior communication skills in English; additional languages are a strong asset
- Forbes experience is a strong advantage
- Degree in hospitality management, wellness, or a related field preferred; equivalent experience considered
WHAT'S OFFERED
- USD $76,000 - $82,000 per year
- Comprehensive benefits package
- Learning, development, and career growth opportunities
- Discounted stays at partner luxury hotel properties worldwide