The Assistant Shift Supervisor – Casino Housekeeping is responsible for assisting in the supervision, coordination, and quality control of all housekeeping functions throughout the casino property. This role ensures cleanliness, safety, and guest satisfaction by supporting the daily operations, inventory management, and staff development under the direction of the Casino Housekeeping Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Ensures the proper and safe use of cleaning materials, chemicals, and equipment as per manufacturer and OSHA guidelines.
- Supervises and coordinates the duties of housekeeping staff across assigned shifts.
- Maintains cleanliness of public areas, restrooms, and offices by conducting regular inspections and assigning duties accordingly.
- Monitors team member attendance, schedules, time-off requests, and shift coverage.
- Tracks inventory of hard and soft goods; conducts inventory counts and orders supplies as needed.
- Communicates daily with Facilities Management and administrative staff to ensure operational integrity and team accountability.
- Supports daily housekeeping tasks, particularly when coverage is limited.
- Coordinates housekeeping crew during and after special events.
- Assists in resolving departmental issues and guest complaints promptly and professionally.
- Maintains collaborative relationships with other departments to ensure a clean and safe environment for guests and team members.
- Performs other job-related duties as assigned.
SUPERVISORY RESPONSIBILITIES:
- Assists in leading and motivating team members across multiple shifts.
- Participates in recruitment, selection, training, and orientation of new housekeeping staff.
- Communicates performance expectations and ensures grooming, conduct, and service standards are met.
- Provides coaching, counseling, and progressive discipline as needed.
- Enforces policies and productivity standards to meet departmental goals.
QUALIFICATIONS:
- Knowledge of housekeeping procedures, cleaning products, and OSHA safety standards.
- Strong communication, leadership, and organizational skills.
- Ability to effectively supervise and mentor a team in a fast-paced environment.
- Competence in PC-based software for scheduling, reporting, and communication.
- Professional demeanor with a focus on guest satisfaction and staff accountability.
EDUCATION and/or EXPERIENCE:
- Associate’s degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum of 3 years of experience in housekeeping or custodial services, preferably in a casino, hotel, or large commercial environment.
- At least 1 year of supervisory or lead experience overseeing housekeeping or environmental services staff required.
- Strong working knowledge of cleaning procedures, safety protocols, and sanitation standards.
- Experience with scheduling, training, and performance monitoring of housekeeping teams.
- Proficiency with housekeeping management or facility maintenance software preferred.
- Demonstrated ability to work effectively in a fast-paced, guest-oriented environment.
LICENSES, CERTIFICATES, REGISTRATIONS:
Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.
LANGUAGE SKILLS:
Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- Communication Skills: Must be able to communicate clearly, professionally, and respectfully with casino housekeeping staff, guests, and leadership; responsible for directing assignments, providing on-the-floor support, addressing guest concerns, and ensuring cleanliness and safety standards are met throughout the casino.
- Lifting and Carrying: Frequently lifts and carries cleaning supplies, trash bags, linens, and equipment weighing up to 50 pounds; may assist team members with moving furniture or operating industrial cleaning machines.
- Manual Dexterity: Regularly uses hands and fingers to operate cleaning tools, two-way radios, mobile devices, and complete inspection reports or documentation.
- Mobility: Continuously moves throughout the casino floor, restrooms, high-traffic public areas, and back-of-house spaces; requires walking, standing, bending, lifting, reaching, and climbing stairs for extended periods during assigned shifts.
- Stationary Work: Occasionally remains seated while entering reports, reviewing schedules, or performing administrative duties.
- Tool Operation: Frequent use of radios, vacuums, mop buckets, carts, floor scrubbers, chemical dispensers, and inspection tools; ensures staff are properly trained and equipment is operated safely and effectively.
- Visual Acuity: Requires both near and far vision to inspect cleanliness, identify hazards, verify staff performance, and read chemical labels and documentation.
- Working Conditions: Routinely works in a busy casino environment with exposure to cleaning chemicals, bodily fluids, high noise levels, low lighting, and frequent guest interaction. Regular exposure to a smoking environment while working on the casino floor or transitioning through public areas.
WORK ENVIRONMENT:
This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.
WORKING HOURS:
Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:
Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.
We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.