Assistant Service Manager (Service Advisor) - Park Place Lexus Grapevine

At Park Place Dealerships, our goal is to ensure an "extraordinary experience" for our clients. We believe our Members (employees) deserve this as well. Everyone on our staff is a Park Place advocate who shares our passion and values. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth.

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Assistant Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused member who will help us redefine the car-buying experience. Does this sound like you? Apply now!

The Assistant Service Manager (Service Advisor) is to ensure an extraordinary client experience while creating client advocates. The ASM acts as liaison between the client and the service technician, and works with the call center in scheduling service for clients. The ASM will also oversee the cashier process with each client.

Must be able to drive and operate vehicleGreet Service Department clients in a prompt and courteous manner 100% of the time, and never differentiate between customer pay and warranty service clientsListen to each client and clearly articulate information on the repair orderSatisfy client's immediate needs, use low key, high integrity methods to present additional needed servicesObserve factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specificationsPresent a menu of recommended maintenance and additional services to every clientAscertain the needs of clients, collecting information necessary for service or repair diagnosisProvide clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costsWrites Repair Orders, detailing problems and pertinent information, and secure clients' signature for authorization of repair or serviceMaintain strict adherence to dealership policy on client vehicle care and operationInform clients of repair diagnosis, sell repairs and services needed or required for proper operationForward repair or service estimate changes to client following technician's diagnosisSell and manage extended warranties and complete required documentationInspect quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecksFollow up on progress of each repair order during the day and contact clients by phone, text or e-mail at least twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair orderReply to voice, text and e-mail messages in a timely manner where either internal or external clients are concernedNotify clients when repairs are completed and vehicle is ready for deliveryReview and explain repairs and associated costs with client upon completion of serviceDocument verbal, in person, and written approvals on repair orders and add-on salesAdvise clients of potential consequences if repairs are not madeHandle minor client concerns or misunderstandingsAble to prioritize and handle responsibilities effectively in a fast paced environmentKeeps Service Manager and/or Service Director informed of all problems and potential problems involving clients, repairs, and equipmentNotify technicians of changes to repair statusEncourage clients to complete the manufacturer surveys to provide feedbackCoordinate work overflowMaintain a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairsMaintain a record of status of special order partsMaintain required Customer Satisfaction Index (CSI) rating in accordance with dealership standardsMaintain required hours per repair order (HPR) in accordance with dealership standardsMaintain any other KPI's in accordance with dealership standardsKnow and understand the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfactionKnow and understand the Park Place Privacy and Information Security Policy, and adhere to its requirementsAttend weekly department meetingsHigh school diploma or equivalentMust be at least eighteen years of ageMust have a valid driver's license and meet company MVR policy requirementsMust be able to pass pre-employment screenings (background and drug test)

Pay and Recognition:

Weekly payPaid holidays & paid time offPaid trainingStock Awards(select management and front-line team member's eligible!)

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 8 weeks paid pregnancy leave (disability leave) and one week paid paternity leave after one year of employmentHealth savingsFlex spending accounts (tax free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunities

Additional advantages:

Student loan relief resourcesEmployee assistance programEmployee discounts on vehicle purchases, parts and service repairsScholarship awardsOpportunities to join our community service initiativesAggressive Employee referral program with bonus opportunities

INDADVISOR