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Assistant Service Manager

Bane-Welker Equipment

Pendleton, Oregon

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JOB DETAILS
SKILLS
Agricultural Equipment, Cash Flow, Computer Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Driver's License, Electricity, Employee Retention, Equipment Maintenance/Repair, Exceeded Sales Goal, Hydraulic Engineering, Leadership, Microsoft Office, Microsoft Outlook, Operations Management, Organizational Skills, Procedure Development, Profit & Loss, Promotional Programs, Quality Control, Repair Orders, Sales, Staff Training, Talent Management, Test Equipment, Time Management
LOCATION
Pendleton, Oregon
POSTED
4 days ago
The Assistant Service Manager will assist the Service Manager with service operations including shop assignments, personnel and standards of performance, and work output to satisfy customer service needs. The Assistant Service Manager must be an effective and efficient liaison between the Service Manager and the Technicians.
 
Principal Responsibilities:
  • Effectively facilitate Bane-Welker service process by following the established procedures in ways that meet or exceed customer and company expectations.
  • Accurately transfer customer service needs to the work order by professionally greeting, listening to, and communicating with the customer in a way that builds their comfort and confidence.
  • Understand and follow the established repair order process through to its satisfactory and timely completion, including effective scheduling and interdepartmental coordination.
  • Effectively keep customers informed and updated on the repair status of their unit.
  • Verify that quality control is done and arrange for delivery back to the customer.
  • Accurately estimate and document all charges on the repair order.
  • Close and finish all repair orders in a timely manner to optimize cash flow in alignment with business objectives while adhering to safety policies and guidelines.
  • Obtain warranty and all other required authorizations in a timely manner.
  • Stay current on product information such as recalls, service bulletins and warranty guidelines.
  • Optimize service profitability to help sustain and strengthen the dealership.
  • Meet or exceed individual service sales goals by selling additional service/maintenance, parts, and accessories.
  • Attract, lead, develop, and retain talent that results in a team that is highly aligned with Bane-Welker guiding principles and is highly productive and motivated.
  • Ensure the service department has a strong interdepartmental working relationship to align the team's needs so that solutions are embraced and supported.
  • Supervise technicians in getting their work completed in a timely, effective, and correct manner.
  • Utilize Bane- Welker programs and promotions effectively to deepen customer relationships.
 
Requirements of Position:
 
  • Must have a customer focused and “be of service” attitude.
  • Demonstrate organizational ability and systematic timing.
  • Possess adequate knowledge of work processes and requirements for both physical labor and shop equipment.
  • Ability to demonstrate the guiding principles of Bane-Welker.
  • Be proficient in Outlook/Microsoft Office and computer skills.
  • Proven knowledge of methods, materials, tools, and techniques used in the repair of agricultural equipment.
  • Demonstrate leadership, tact, and knowledge in assigning and instructing personnel in the proper performance of mechanical operations safely and without damage to materials or persons.
  • Have an outstanding knowledge of mechanical, electrical, and hydraulic systems.
  • Possess mechanical ability and familiarization with testing equipment and diagnostic procedures.
  • Be experienced in operating vehicles and equipment used for diagnostic purposes.
  • Must have a valid driver’s license.
 

About the Company

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Bane-Welker Equipment