Assistant Service Manager – Forest Lake, MN Summary The Assistant Service Manager is responsible for aiding the Service Manager in leading and managing a team of technicians to ensure seamless operations for our customers. Strong customer relations and satisfaction are essential components of this role. Essential Duties and Responsibilities - Support the Service Manager in overseeing daily shop and field service operations, ensuring safety, productivity, and customer satisfaction.
- Coordinate technician scheduling, workflow, and resources to maximize efficiency and minimize equipment downtime.
- Monitor work in progress and completed jobs to ensure quality standards, timely completion, and accurate billing.
- Assist customers with service-related inquiries, scheduling, and resolution of service concerns.
- Review warranty claims and documentation for accuracy and compliance with manufacturer requirements.
- Maintain a safe, organized, and efficient shop environment while promoting company safety policies.
- Collaborate with technicians, parts personnel, sales teams, and manufacturers to resolve equipment issues and support customer needs.
- Ensure proper handling of parts, company assets, and service-related documentation.
- Communicate operational issues, customer concerns, and performance opportunities to the Service Manager.
- Demonstrate and reinforce the company's core values while supporting departmental goals for customer satisfaction, employee engagement, and profitability.
Education and Experience - High school education or GED equivalent required.
- Technical, vocational, trade school education or equivalent is preferred.
- Heavy equipment mechanic experience, a plus.
- 2+ years of shop management experience preferred.
At American State Equipment, we invest in our people and set them up to succeed, for today, tomorrow, and beyond. - Competitive salary.
- Comprehensive benefits include health, dental, and vision.
- 401(k) with company match.
- A supportive team and leadership that invests in your success.
Apply Today! Join a company where your skills are valued, your voice heard, and your growth is supported. Be part of a team that is built to last.
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