Dealership:

Priority Infiniti Chesapeake

Hiring: Assistant Service Manager

Pay:$80,000 - $130,000 annually

Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

Priority Infiniti Chesapeake is looking for a driven and versatile Assistant Service Manager to support both our Service and Parts operations. This unique leadership opportunity is ideal for an experienced automotive professional who thrives in a fast-paced environment, enjoys developing customer relationships, and can effectively balance operational responsibilities across multiple departments. The ideal candidate will be a hands-on leader capable of supporting service advisors, assisting customers, coordinating parts operations, and driving overall department performance. The store is seeking an individual who can effectively manage both Parts and Service responsibilities while serving as a strong Assistant Service Manager.

What You'll Do

• Support the day-to-day operations of the Service and Parts Departments.
• Act as a working Assistant Service Manager while helping oversee parts operations and inventory needs.
• Assist customers throughout the service process, including vehicle write-ups, repair updates, and delivery.
• Help manage technician workflow, scheduling, and shop productivity.
• Partner with Parts personnel to ensure timely parts availability and efficient repair order processing.
• Monitor and improve customer satisfaction scores and service retention efforts.
• Assist with warranty administration, repair order accuracy, and compliance with manufacturer requirements.
• Support employee coaching, training, and process improvement initiatives.
• Resolve customer concerns professionally and effectively.
• Collaborate with dealership leadership to achieve department sales, service, and profitability goals.

What You'll Bring

Required Qualifications

• Previous automotive service leadership experience as an Assistant Service Manager, Service Manager, Shop Foreman, or similar role.
• Strong knowledge of both Parts and Service Department operations.
• Ability to effectively manage multiple priorities across service and parts functions.
• Proven leadership, communication, and customer service skills.
• Strong problem-solving and conflict-resolution abilities.
• Customer-focused mindset with a commitment to operational excellence.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Previous Infiniti, Nissan, or luxury-brand dealership experience preferred.
• Experience overseeing or supporting both Parts and Service operations.
• Familiarity with dealership management systems (DMS), CDK, Reynolds & Reynolds, or similar software.
• Knowledge of warranty administration, inventory management, and fixed operations processes.

Education & Licensing

• High School Diploma or equivalent required.
• Associate degree or additional automotive management training preferred.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

Potential Earnings up to $130,000 annually commission plan.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.