Assistant Service Advisor - Quick Lane

The Quick Lane Assistant Service Advisor supports the center of communication for service/repair activities and is the liaison between customers and the technicians in a fast-paced environment. Serving as the primary point-of-contact for quick maintenance services and repair matters, the Assistant Service Advisor will greet customers, input their personal and vehicle data into the system, set appointments, bill jobs, and prepare estimates for the Advisors.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of customer service experience, an unrestricted driver's license and a clean driving record, and a good technical and customer service performance record. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. Spanish speaking a plus.

Responsibilities

• Greets all customers in a warm, sincere, and helpful manner
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Enters customer and vehicle data into computer
• Prepares estimates for Service Advisors
• Ensures that the required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Helps educate/train new staff members
• Performs other duties as assigned

Qualifications

• One year of automotive customer service experience
• Basic understanding of automotive knowledge
• Neat, clean, and professional appearance
• Highly professional and dependable
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Unrestricted driver's license and clean driving record
• Able to drive both automatic and standard-transmission vehicles
• Good computer and internet skills