Assistant Router/Dispatcher

Job Description Montgomery Independent School District

Job Title: Assistant Router/Dispatcher Exemption Status/Test: Nonexempt Reports to: Asst Dir of Transportation/Routing Supervisor Date Revised: November 2026 Dept./School: Transportation Salary: Transportation Hiring Schedule PG4 - 197 days

Primary Purpose: Assist with the coordination, scheduling, and maintenance of pupil transportation routes for regular and special needs programs districtwide to support safe, efficient, timely, and economical transportation services. Provide administrative and operational support to the Route Coordinator and Director of Transportation in maintaining accurate route information, communicating service changes, and ensuring compliance with district policies, procedures, and applicable state requirements. Daily dispatch coordination with Assistant Director of Transportation.

Qualifications: Education/Certification: High school diploma or GED Must be 18 years of age Valid Texas Driver's License

Special Knowledge/Skills: Ability to read maps, interpret route information, and learn district roads, attendance boundaries, campus schedules, and transportation procedures. Strong verbal and written communication, customer service, organization, data entry, and problem-solving skills. Ability to manage multiple calls, radio traffic, and changing priorities while remaining calm and accurate under pressure Proficiency with email, spreadsheets, and electronic records; ability to learn Tyler Traversa, SMART tag, and district dispatch and tracking systems. Ability to maintain accurate records and handle confidential student and employee information appropriately. Ability to work cooperatively with transportation staff, campus personnel, parents, and students Ability to follow district safety protocols and emergency procedures

Experience: Experience in dispatch, transportation operations, routing, customer service or administrative support preferred; school transportation experience strongly preferred.

Major Responsibilities and Duties: Routing Support

1. Assist the Routing Supervisor with creating, reviewing, and updating routes, stops, schedules, student assignments, and driver route materials withing approved district guidelines.

2. Enter and verify student transportation information; investigate duplicate, missing, or inconsistent assignments and refer unresolved system issues to the appropriate supervisor. Job Description Montgomery Independent School District

3. Help evaluate route timing, ridership, capacity, and service changes. Submit proposed stop or route changes for approval before implementation.

4. Coordinate with regular education and special needs transportation staff on approved student transportation arrangements; protect sensitive student information.

5. Maintain current route sheets, rosters, maps, and change records, and communicate approved updates to affected drivers, campuses, and families.

Dispatch and Daily Operations

6. Monitor radio and telephone communications during assigned hours; use concise, professional radio procedures and give urgent communications priority.
7. Record absences, late arrivals, uncovered routes, vehicle substitutions, and service disruptions. Coordinate coverage with supervisors and communicate confirmed assignments to drivers and monitors.
8. Track route progress using available systems and driver reports; promptly escalate missed stops, significant delays, mechanical issues, and student safety concerns.
9. Follow district emergency procedures, obtain, and relay accurate information, notify designated personnel promptly, and document actions. Coordinate with emergency responders and district police as directed.
10. Prepare or distribute authorized delay and service notifications to families and campuses; maintain dispatch notes and communication records.
11. Assist with field trip or shuttle dispatch and vehicle coordination as assigned and approved by the appropriate supervisor.

Customer Service and Records

12. Respond professionally to parent, campus, and staff inquiries; verify relevant information, explain established procedures, and refer matters requiring supervisory decisions.
13. Log concerns and requests in district tracking systems; assign or route follow-up to the appropriate staff and monitor status within established timelines.
14. Maintain accurate dispatch, attendance, routing, and operational records. Prepare reports and protect records according to district requirements.
15. Follow district policies and department procedures, attend required training, and perform other duties as assigned. Mental Demands/Physical Demands/Environmental Factors: Tools/Equipment Used: Standard office equipment, including computer and peripherals; telephone; routing and scheduling software; and two-way radio. Posture: Prolonged sitting; frequent standing and occasional twisting, kneeling/squatting, bending, stooping, and pushing/pulling Motion: Repetitive hand motions; frequent keyboarding and use of mouse; moderate walking; occasional climbing stairs, grasping/squeezing, wrist flexion/extension, and reaching Lifting: Limited light lifting and carrying, generally less than 15 pounds on a daily basis. Environment: Work is primarily performed in an office setting, with occasional exposure to outdoor weather conditions, noise, and vehicle fumes. May be required to work irregular hours or prolonged hours during peak transportation periods or emergencies. Mental Demands: Maintain emotional control under stress; work with frequent interruptions; prioritize multiple tasks; communicate effectively with diverse groups; and respond appropriately to changing schedules, urgent requests, and transportation concerns.

Job Description Montgomery Independent School District

This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. Printed Name ID # Campus Signature Date