Duties and Responsibilities: - Create schedules for each crew member and ensure that he or she is working accordingly
- Provide breaks to each crew member according to specified schedules and fill in as a crewmember when necessary
- Oversee the work of crew members to ensure delivery of fast and efficient service to each customer
- Assist new crew members in understanding the system and handling POS or order-taking machines
- Monitor wait times for customers, ensuring that no customer has to wait for longer than the time stipulated by the company
- Train and develop new employees and ensure that they shadow experienced ones during the course of the shift
- Assist with inventory control procedures to ensure that all needed supplies, kitchen utensils and equipment are constantly available
- Create and maintain effective liaison with vendors and suppliers to ensure timely delivery of supplies and equipment
- Oversee the work of kitchen staff to ensure preparation of quality food items and provide insight into rotating stored items
- Handle customers' complaints and ensure that they are resolved in a timely manner
- Oversee the closing and balancing of cash registers at the end of each shift and ensure that any issues are resolved immediately
- Required to have strong customer service and communication skills
- Requires you to have a High School diploma or equivalent
- Reliable transportation and a flexible schedule
- Stand for up to 8 hours during a shift and be able to lift 30 to 50 pounds
- Requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.
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