VITA Italian Restaurant is seeking an experienced Assistant Restaurant/Banquet Manager oversees daily operations within a dynamic hospitality environment, managing a medium to large team to ensure seamless event execution. This role focuses on on-site supervision of banquet events and restaurant activities, emphasizing excellent customer service, quality control, and operational compliance without requiring travel.
Responsibilities
- Supervise and lead a team of 10-30+ staff members to deliver exceptional service
- Manage customer service standards and promptly resolve issues
- Oversee inventory management and coordinate with vendors
- Maintain quality control across all banquet and restaurant operations
- Create and manage staff schedules to meet event and service demands
- Conduct training and development programs for team members
- Ensure compliance with hospitality regulations and internal policies
- Payroll and employee time/edit sheets
Preferred Qualifications
- 5+ years of experience in hospitality management
- 2 years of experience in Italian restaurant and catering management
- 2 years of Hotel Banquet Management experience
- Associate's or Bachelor's degree in Hospitality Management or related field
- Certifications such as ServSafe and Event Management
- Strong skills in customer service, staff training, and conflict resolution
- Experience in inventory control, scheduling, and budgeting
- Excellent communication and problem-solving abilities
Scheduling & Availability
- Work flexible schedules, including AM, PM, weekends, and holidays, as required by business needs and directed by management
Work Environment & Expectations
- Fast-paced, service-driven hotel and restaurant environment
- Requires strong multitasking, leadership presence, and decision-making skills
- Hands-on role requiring active floor management during service and events