Assistant Property Manager

Under the direction of the Property Manager, the Assistant Property Manager is responsible for excellent customer service in the daily management and coordination of the apartment community's operations, with an emphasis on the marketing and leasing of the property while providing a quality experience for prospects, applicants, and residents.

Responsibilities 

• Works with the Marketing Director to monitor, assist, and make recommendations to improve property marketing, maximizing lead generation and presenting the property in the most positive light. 

• Assists in planning and preparation of resident functions and the community newsletter. 
• Leases apartments, responds to telephone inquiries, qualifies applicants, shows apartments, and prepares all move-in paperwork. 

• Conducts in-person and virtual tours and follows up with all prospects to convert tours to applications. 

• Screens all applicants according to company standards. 

• Converts applicants to residents by completing the lease-up process and remaining the primary point of contact through move-in. 

• Ensures the apartment unit is rent-ready prior to moving in a new resident. 

• Manages renewals by tracking lease expirations and preparing lease expiration letters and renewal leases. 
• Works with the Property Manager to achieve the property's financial goals and annual budget. 

• Assists in meeting revenue goals by maintaining or exceeding budgeted occupancy, ancillary income, market incentives, and resident retention, and by monitoring the property's financial performance compared to the annual operating budget. 

• Monitors resident requests and the completion of work orders, assisting in ensuring service requests are completed within 24 hours. 

• Assists in monitoring service operations to ensure vacant apartments are in market-ready condition within approved standard downtime, walking the tour route and inspecting market readies and the model each morning. 

• Walks the property daily for curb appeal, condition, and safety, making appropriate recommendations for improvement. 
• Assists in monitoring compliance with Fair Housing regulations and other laws as they relate to property-specific occupancy guidelines. 

• Displays a courteous and professional attitude toward all customers at all times. 

• Leads by example. 

• Performs other duties as required. 

Requirements

• Minimum high school diploma required. 

• At least 1-3 years of property management experience required; 3-5 years may be required depending on the community. 

• Yardi experience or computerized accounting experience preferred. 

• Proficient computer skills, including Microsoft Office, and use of telephones and computers required. 

• Working knowledge of Fair Housing laws and other legal issues affecting property management required. 

• Ability to walk apartments and grounds, including steps, and to occasionally lift 20 pounds or less required. 

• Reliable transportation required.