Assistant Property Manager - Self Storage

Assistant Property Manager – Self Storage

At Citizen Storage, we meet people mid-move, mid-downsize, mid-hard-season. A storage unit is rarely just a storage unit. As Assistant Property Manager, you're the person our customers actually talk to — the one who answers the phone, walks them to the right unit, and makes a stressful week easier.

What You'll Do

• Greet walk-ins and answer calls — ask what they're storing, recommend the unit that fits.
• Complete rentals, take payments, and keep records accurate in our software.
• Walk the property daily: check units, flag maintenance, keep the grounds and office clean and secure.
• Follow up on past-due accounts and apply company policy consistently and respectfully.
• Support occupancy goals and local marketing, and tell the management team what you're hearing from customers.
• Coordinate with vendors and report facility issues promptly.

What We Require

• Professional experience in a customer-facing role — retail, hospitality, service, call center, or similar.
• Comfort using a computer, phone, and email day to day. We train you on our software.
• Availability for the schedule above, including Saturdays and Sundays.
• Ability to work independently for most of your shift.
• Legal authorization to work in the United States.

Nice to have, not required: self-storage, property management, or leasing experience; cash handling or POS; sales experience in any industry.

If you meet most of this list, apply. We hire for reliability, judgment, and how you treat people — the rest we teach.

Physical Requirements

With or without reasonable accommodation, this role requires moving about the property on foot for much of the shift including opening, closing, and securing roll-up doors and gates; lifting up to 40 pounds occasionally; and using a computer and phone throughout the shift.

What We Offer

• $16.00 – $17.00 per hour based on experience, plus a monthly performance bonus.
• Paid sick time in accordance with the Michigan Earned Sick Time Act.
• Paid training on our systems and on the self-storage business.

• A path to full-time or Property Manager for people who wants it.
• A small team where your work is visible and your judgment is trusted.

How to apply: Apply through this posting — about five minutes, no cover letter. Include your general weekly availability. We respond within two business days.

Citizen Storage is an Equal Opportunity Employer. We do not discriminate on the basis of race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, age, sex, pregnancy, sexual orientation, gender identity or expression, height, weight, marital status, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Background check and drug screen: This position is subject to a background check and drug screen conducted after a conditional offer of employment, consistent with applicable law. Qualified applicants with arrest or conviction records will be considered; we evaluate criminal history individually, considering the nature of the offense, the time that has passed, and its relationship to the duties of this position.

This posting describes the general nature of the work and is not an exhaustive list of duties. Employment with Citizen Storage is at-will.