| Location | Shelby Twp, MI |
Collect and post rent and other payments in Yardi; maintain accurate resident ledgers, rent records, and supporting documentation.
Monitor balances, follow up on outstanding payments, and prepare account correspondence and notices as directed by management.
Maintain rent books and reports used by ownership and management; assist with water billing questions and account follow-up.
Review invoices for accuracy, obtain required approvals, and forward bills and supporting paperwork to the main office.
Maintain organized resident files, office records, calendars, and follow-up lists.
Answer calls, emails, and walk-in inquiries professionally; address routine resident questions and escalate matters requiring management approval.
Receive maintenance requests, identify urgent concerns, route work to the appropriate staff or vendor, and follow up through completion.
Coordinate renewals, move-ins, move-outs, inspections, and unit turnover schedules with management and maintenance.
Assist with lease-term questions, early move-outs, security deposit documentation, and damage charges using approved procedures.
Assist leasing agent in leasing from first inquiry through move-in
Respond promptly to prospective residents, track leads, schedule appointments, conduct property tours, and follow up consistently.
Maintain current knowledge of availability, rental rates, floor plans, community features, and leasing requirements.
Guide applicants through the application process, gather required documents, and coordinate screening and approval under established criteria.
Prepare accurate leases, renewals, and move-in paperwork using approved forms; coordinate payments, keys, and move-in arrangements.
Keep Zillow, apartments.com and other rental listings accurate and current; assist with property marketing and social media.
Use approved leasing materials and procedures, protect confidential information, and follow applicable fair housing requirements.
Become proficient in both property administration and the complete leasing process, with hands-on training across office responsibilities.
Provide leasing coverage during staff absences or staffing changes while keeping resident accounts and operational deadlines on track.
Help maintain office coverage during business hours,
including late-afternoon coverage through the 5 p.
m.
closing time.
Prioritize daily work independently,
document outstanding issues,
and keep the Property Manager informed of urgent concerns and items requiring a decision.
Prior residential property management or assistant property management experience preferred, including hands-on leasing and resident account responsibilities.
Yardi experience strongly preferred; comfortable learning software and using email, spreadsheets, and online listing platforms.
Strong attention to detail with payments, ledgers, lease documents, and confidential records.
Clear communication, professional customer service, and the ability to handle sensitive resident concerns calmly.
Dependable attendance,
strong follow-through,
and the ability to manage interruptions and competing priorities in a busy office.
Willingness to learn the full operation,
take ownership of assigned work, and collaborate with management,
leasing,
and maintenance staff.