Assistant Property Manager (Bilingual Somali Preferred)

Performs other related duties as assigned Behavioral Competencies MPHA expects all employees to exhibit the following behavioral skills: Customer Service: Meets/exceeds the expectations and requirements of internal and external customers;identifies, understands, monitors, and measures the needs of both internal and external customers; talksand acts with customers in mind; and recognizes working colleagues as customers. In addition to the above competencies, MPHA expects its leadership employees to also exhibit thefollowing behavioral skills: Leadership: Provides direction by clearly and effectively setting course of action for department andsubordinates; and manages performance by providing regular feedback and reinforcement tosubordinates.

Internal Close Date: August 18, 2026 Grade Level: N-1 Salary: $67,842.36 - $107,781.92 Note: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range. Department/Location:Low Income Public Housing / 92 St Marys Ave S Summary The primary purpose of this position is to assist and support the Property Manager in the managementof assigned MPHA properties. The incumbent monitors lease compliance and timely rent payments,ensures that all procedures and units are compliant with applicable regulations, and submit leasetermination proposals for approval. The incumbent also serves as a liaison between tenants and theProperty Manger to address requests and complaints. All activities must support the Minneapolis Public Housing Authoritys (MPHA or Authority) mission,vision and values. Essential Duties and Responsibilities The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed. Coordinates activities and supervises employees engaged in property management and maintenance functions at assigned MPHA properties. Trains and supervises assigned maintenance and administrative staff, assesses performance, and advises supervisors of performance concerns. Reviews and approves timesheets for assigned staff. Prepares tenant notices, letters, and newsletters. Prepares documentation for tenant files. Inspects the physical condition of properties and follows-up on any deficiencies and violations;ensures PHAS readiness. Monitors the overall cleanliness and visual appearance of the buildingsand grounds of the assigned MPHA property. Investigates and follows-up on tenant complaints, as well as complaints from communityorganizations. Resolves disputes in a timely manner. Enforces MPHA lease agreements. Coordinates administrative and maintenance staff to prepare buildings and grounds for PHASinspections, ensuring continued high-performer designation for assigned properties. Conducts or coordinates inspections (move-in, move-out, quarterly, and annual) of all dwellingunits to HUD and MPHA standards and follows-up on deficiencies and violations. Monitors pest control operations at assigned MPHA properties, including lease enforcement andthe scheduling of initial treatments and follow up treatments. Accompanies pest control staff, asneeded, when treatment services are provided and ensures staff follow pest control policy andprocedures. Develops and maintains monitoring system for documentation of housekeeping issues, tenantabuse, and misuse of property to help ensure prolonged useful life of the unit. Follows throughto lease compliance or lease termination. Ensures work order requests are completed in an efficient and timely manner (emergency workorders abated within 24 hours and non-emergency and annual inspection-related work orderswithin 10 days). Monitors tenant satisfaction with completed work. Attends resident council meetings at assigned MPHA properties to gather, assess, and provideinformation related to MPHA programs, community resources, and neighborhood/residentneeds and concerns. Maintains a close and effective working relationship with residents, other MPHA departments,public, private, and social service agencies, neighborhood groups, advisory committees, andother stakeholders to meet the objectives of the program. Attends hearings to provide information related to employee grievances, tenant and MPHArelationships, lease violations, eviction proceedings, and public housing eligibilitydeterminations. Serves as Hearing Officer for applicant denials, lease terminations for cause, and grievancehearings. Follows established policies and procedures detailed in the operations manual and the Statement of Policies. Maintains a variety of records, assists with budget preparation, and strictly adheres to reportdeadlines. Serves as the manager-on-duty and back-up manager-on-duty four (4) to eight (8) weeks percalendar year, handling after-hours, weekend, and holiday calls from the contracted answeringservice for 42 high-rises or family units. Determines which calls require immediate service,assigns to appropriate staff, contractor, or other responders, handling each call until theemergency is abated. Monitors tenant accounts receivable and assists in the collection of rent and other charges toensure the financial viability of the AMP. Monitors tenant repayment agreements. Works closely with Leasing staff on tenant-related income and eligibility issues. Ensures that safety and security systems are functioning properly and are maintained andinspected per policies; this includes fire safety, electronic entry, entry guard, etc. Ensures theEmergency Action Plan is strictly followed, including updating residents needing assistance(highrise). Reports and follows-up on security related issues. Maintains complete and accurate fixed asset inventory and key badge records for assigned PHAproperties. Safeguards MPHA property and master keys. Identifies and implements appropriate risk management records for the MPHA property. Responds to emergencies on evening and weekends as required. Participates in committees as assigned. Provides management support for other AMP buildings as assigned. Performs other related duties as assigned Behavioral Competencies MPHA expects all employees to exhibit the following behavioral skills: Customer Service: Meets/exceeds the expectations and requirements of internal and external customers;identifies, understands, monitors, and measures the needs of both internal and external customers; talksand acts with customers in mind; and recognizes working colleagues as customers. Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart toachieve them; strives for results and success; conveys a sense of urgency and brings issues to closure;and persists despite obstacles and opposition. Effective Communication: Employee is prepared, clear, concise and organized in all facets ofcommunication in order to fully establish understanding. Actively listens and understands the audienceto adapt message appropriately. Communicates information with appropriate personnel in a timelymanner. Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to othersviews; gives and welcomes feedback; contributes to building a positive team spirit; puts success of teamabove own interests; supports everyones efforts to succeed. Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others withoutformal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback.Applies feedback for continued growth by mastering concepts needed to perform work. In addition to the above competencies, MPHA expects its leadership employees to also exhibit thefollowing behavioral skills: Leadership: Provides direction by clearly and effectively setting course of action for department andsubordinates; and manages performance by providing regular feedback and reinforcement tosubordinates. Strategic Capability: Provides mission, sets direction and inspires others to deliver on the organizationalmandate. Decisions are based on ethical and socially responsible principles. Program and Project Management: Plans, manages and evaluates specific activities in order to deliverthe desired outputs Work Environment The work environment characteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform essential functions. The work environmentrequires a demonstrated ability to interact effectively with persons from diverse economic, social, andethnic backgrounds, including new immigrants, limited English language proficiency clients, and clientswith a variety of mental health issues and other disabilities. Position generally works on Authority properties, which may cause the employee to experience a range in temperatures and other weather conditions. The noise level may be loud and the environment may be more hazardous than a standard office environment. This position may be required to work with contractors as well as Authority residents.