Assistant Parts Manager - South Dallas
South Dallas, TX
East Region - Parts /
On-site
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Winners Work Here!
Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.
Who is Premier Truck Group?
Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.
Why Join Our Winning Team?
When you join our team, you're rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:
Employee Discounts
Medical, Dental, and Vision Insurance
Life Insurance
Employee Assistant Programs
Paid Holidays and Paid Time Off
401k Plan with Employer Match
Training
Work-Life Balance
Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!
Assistant Parts Manager Responsibilities:
Inside parts sales growth strategies
Optimize profit per product line & avoid margin erosion (freight, etc.)
Parts Manager back up when out of office
Yooz and backup Yooz approvals
Managing of Employees on front/inside/back counter personnel
Weekly one on one with team leads and employees.
Conduct Huddle meetings as per established cadence
Absenteeism and shift coverage.
Review and manage open tickets for compliance
Time approvals every Monday for sales personnel.
Manage Paid Time Off approvals to ensure proper coverage.
Reviews and EDR's for team
Establish and Management of goals for Counter, Phone Room, and Back Counter
Selecting and training of new countermen
Training on how to upsell.
Manage Call Center for optimal performance.
Manage performance against established standards and manage individual performance within the group
Establish outbound call protocols and measurement.
Assist in Customer issues.
Customer issues that arise for the walk-in business daily
Plan for unfilled shifts.
Respond to and answer questions from employees
Address employee interruptions which in turn helps get all tasks current and properly supervised.
Warranty (Communication with the SLC warranty team to make sure all warranties and customers are receiving the OTC credits in a timely manner)
Oversee warranty is done properly at time of file.
Write credits to customers once the warranty has been paid.
Maintain warranty schedule.
Follows the Company Code of Business Ethics and Conduct
Understands and follows all work rules and follows lawful directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Maintains a professional appearance for self and subordinates in accordance with company policy
Attends pertinent training on request
Attends company meetings as required
Other duties as assigned
Assistant Parts Manager Requirements:
Ability to hire personnel required to meet departmental and organizational goals
Ability to manage, including disciplining and terminating personnel as required to meet departmental and organizational goals
Ability to effectively lead a team to achieve departmental and organizational goals
Ability to demonstrate techniques for stocking, inventory control, customer service, and associated duties in accordance with general standards and company policy
Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving and OSHA Right-to-Know
Ability to ensure that proper safety equipment is available and being used properly by all employees in the parts department
Ability to facilitate and/or conduct technical training
Computer proficiency
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to process data and organize it for management analysis
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to understand and follow work rules and procedures
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to interact well with others and be a positive influence on morale of department, dealership and organization
Required Education and Experience
High school diploma or the equivalent and five year related experience or equivalent combination of education and experience. Management experience preferably in a dealership environment.
Preferred Education and Experience
Associate''s degree (A. A.) or equivalent; and five to seven year related experience and/or training; or equivalent combination of education and experience.
IND - PARTS
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Apply now to learn more about what Premier Truck Group has to offer!
Premier Truck Group is an equal opportunity employer.
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