Assistant Operations Officer

Benefits

Citizens Bank offers competitive compensation and outstanding benefits:

• Medical, Dental, and Vision Insurance
• 401(k) with employer matching
• Employee Assistance and Wellness Program
• Life, Short-term and Long-term Disability
• Up to 11 paid holidays
• Health and Dependent Care Reimbursement Accounts
• Paid Time Off; Paid Family Leave
• Banking Privileges

Position: Assistant Operations Officer

Position Location / Hours

Citizens Bank - Tualatin Branch

Hours: Full-Time (40 hrs/week)

Classification: Exempt/Officer

Reports to: Branch Manager

Description:

As a Citizens Bank Assistant Operations Officer you will work closely with the Branch Manager, Operations Officer, and Commercial Lending Team to attain branch and bank goals. You will work as a team member responsible for meeting exceptional customer service standards along with operational soundness and revenue generation. You will be working with all groups in the commercial banking office to ensure smooth and efficient operations. You will also be responsible for helping maintain strong long-lasting relationships with customers through professional service and engagement.

Duties may include, but are not limited to the following:

Operations / Branch Support:

• Provide operational support to branch manager, operations officer, and/or other branch employees.
• Resolves customer inquiries or concerns.
• Work with customers to support setup and troubleshooting of Cash Management, Remote Deposit, Online Services, etc.
• Coordinate and participate in the development, implementation, and monitoring of branch and central operations procedures.
• Perform new accounts duties as needed to support branch and customer needs.
• Willingness to operate a cash drawer if needed to support branch and customer needs.
• Willingness to learn all aspects of branch operations.
• Proficient in balancing cash and assisting tellers in balancing and branch cash.
• Compliance with the Bank Secrecy Act and other banking regulations.
• Supervise, coach, onboard, and train members of the New Accounts team.

General

• Maintain the safety, integrity, and confidentiality of customer information.
• Help maintain a safe and secure work environment.
• Build, develop, and maintain partnerships with teammates and other departments to maximize effectiveness and to best serve our customers.
• Regular and reliable attendance.
• Comply with all applicable policies and procedures as well as governing laws and regulations. This includes but is not limited to: performing all assigned duties under the Bank's compliance program and related laws and regulations. Successfully completing all mandatory compliance training including BSA and any other training as assigned in a timely manner.
• Other duties as assigned.

Required Qualifications

• Effective Communication Skills in writing as well as verbally, in-person, and via phone.
• High school diploma or equivalent.
• Experience operating Windows based PC.
• Experience with Microsoft Applications including Word, Excel, and Outlook.
• Experience with general office equipment such as copier, scanner, fax, 10-key, filing systems.

Preferred Qualifications

• 2-4 years banking experience preferred.
• Credit Analysis Experience in a commercial banking environment.
• Operations Experience with a commercial bank or credit union.

Attributes

• A team player who is self-motivated to provide outstanding customer service.
• Ability to maintain a high level of customer service to a variety of customers.
• Dedication to organizations goals, objectives, cultural values, mission, and vision.
• Desire to cross-train in various areas within the bank and focus on continued professional development.
• Strong leadership, interpersonal, and written and verbal communication skills.
• Displays a high level of professionalism.
• Team oriented, adaptable to change, self-motivated to create opportunities for self-development.
• Willingness to achieve working knowledge of all Citizens Bank products to help meet customer needs.
• Ability to prioritize tasks using strong time-management, organization, and problem-solving.
• Ability to work accurately with close attention to detail.
• Effective interpersonal skills in working with individuals and groups at all organizational levels.
• The ability to work independently and as part of a team.
• Exhibit a professional, business-like appearance and demeanor.

Physical Requirements

• Ability to clearly speak, hear, see, and communicate with customers and co-workers.
• Ability to stand or sit for extended periods of time.
• Ability to perform repetitive finger, hand, and arm movements.
• Ability to regularly kneel, reach, bend, push, pull, carry coin bags up to 50 pounds.

Disclaimer

Citizens Bank is an Equal Opportunity and Affirmative Action employer and is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity, military or veteran status, or disability. All offers are contingent upon the candidate successfully passing a credit check and criminal background check.