Assistant Operations Manager

SWTHZStudio Lead Full-Time | Newport Beach, CA  

About the Opportunity

SWTHZ is hiring an Assistant Operations Manager for the Newport Beach location.

The Assistant Operations Manager will be responsible for running daily operations, leading and developing a team of Sales Associates, delivering an unmatched member experience, and driving the numbers that grow the business.

Whether you're stepping into an established studio or helping launch something from the ground up, this is a hands-on floor leadership role that requires strong sales coaching ability, sharp attention to operational detail, and a genuine passion for wellness and the people it transforms.

Key Responsibilities

Sales & Growth

• Convert intro sessions into memberships and coach the team to do the same
• Build relationships that turn first-time visitors into long-term members who refer their friends
• Drive intro-to-member conversion, new membership sales, and retention metrics
• Support team outreach and follow-up efforts through CRM and direct member engagement
• Review performance targets weekly and adjust strategy accordingly

Leadership & Team Management

• Lead, coach, and develop a team of Sales Associates
• Run daily huddles and set the tone for energy, service, and accountability
• Hold the team to a clear standard with care and consistency
• Foster a warm, ambitious team culture built around shared wins

Operational Excellence

• Walk every suite before a member uses it — catch issues before clients see them
• Manage supplies, scheduling, and the operational details that define a luxury experience
• Uphold SWTHZ brand standards and studio presentation at all times
• Maintain cleanliness, equipment uptime, and audit scores
• Be present during peak hours to provide leadership and floor support

Member Experience

• Deliver an unmatched experience at every touchpoint
• Handle member concerns promptly and professionally
• Build genuine relationships that drive retention and referrals
• Represent the SWTHZ brand with warmth, professionalism, and authentic enthusiasm

Key Performance Expectations

This is a KPI-driven role. You will be measured on:

• Intro-to-member conversion rate
• New memberships sold
• Member retention
• Team performance and engagement
• Studio operational standards including cleanliness, uptime, and audit scores

Targets are clear, dashboards are transparent, and performance is reviewed with you — not at you.

Key Skills & Abilities

People Leadership: Proven ability to lead a team, set a standard, and make it better

Sales Coaching: Comfortable with sales conversations and a track record of hitting goals

Operational Detail: Sharp attention to the small stuff that separates a luxury studio from an average one

Calm Under Pressure: Handles a busy floor, demanding members, and equipment issues without rattling

Genuine Wellness Interest: Doesn't need to be a contrast therapy expert — just has to actually care

Qualifications

• Demonstrated experience leading a team in any service environment — fitness, retail, hospitality, F&B, or beauty all transfer well
• Comfort with sales conversations and a history of hitting performance targets
• Strong attention to detail and operational follow-through
• Availability for evenings, weekends, and occasional holidays — schedules are predictable, but flexibility is non-negotiable
• Familiarity with Mindbody or AXLE a plus, but not required — full training provided
• Genuine interest in wellness and how it impacts people

Desired Traits

• Warm, ambitious, and team-oriented
• High energy with a hands-on, floor-first mindset
• Calm and composed when the studio gets busy
• Takes ownership of results without being told twice
• Growth-oriented and excited about what comes next

Compensation & Benefits

Pay: $24–$26/hour based on experience Bonus: Monthly performance bonuses for exceeding targets 

Commission: Commission on membership and pack sales Membership: Free SWTHZ membership ($289/month value) — unlimited infrared sauna, cold plunge, and vitamin C shower access

Growth: The franchisee owns the entire Orange County territory with multiple studios open and more on the way — promotion from within is the standard, not the exception

What Success Looks Like

The Assistant Operations Manager runs a tight, high-performing operation, builds a team that converts and retains members at a high rate, and delivers the kind of luxury wellness experience that keeps members coming back and sending their friends.

About SWTHZ

SWTHZ is the fastest-growing contrast therapy brand in the country, offering premium infrared sauna, cold plunge, and vitamin C shower experiences in private suites. Built for recovery, sleep, and overall wellbeing, SWTHZ delivers a luxury wellness experience designed to help members feel their best. This role is part of a growing Orange County footprint under an owner committed to building the brand across the entire market.

About TRIB3 Health & Wellness Staffing

TRIB3 Health & Wellness Staffing connects top fitness and wellness talent with leading studios across the U.S. Our mission is to build high-performing teams that drive revenue, culture, and long-term success.