Assistant Manager

Brand:

Breakfast with us, and dinner with your loved ones! At Einstein Bros. Bagels, we believe in the bagel, and we’ve been baking bagels fresh daily since 1995. We believe that our bakeries do more than just make the best breakfast in the neighborhood. We guarantee two things: First, to spread a little more joy and happiness in the world. To laugh, smile, and enjoy each other’s company that much more. And to us, there’s no better way to do that than with the bagel. Second: we are committed to work-life balance for our team. Our stores close at 2pm! You will never miss that dance recital or once in a lifetime concert. Join our team!

POSITION MISSION

The Assistant Manager (AM) is a developmental leadership role designed to prepare future General Managers for success within Bagel Brands. The AM partners closely with the General Manager (GM) to lead bakery operations, develop people, and drive business results.

This is a time-based development role, generally 6-12 months, with progression based on demonstrated readiness, business needs, and individual capability. The AM takes increasing ownership of key operating systems, people development, and business performance to build the skills required to independently lead a bakery as a General Manager.

In alignment with Bagel Brands’ Mission, Vision, and Values, the AM obsesses over the guest experience, builds high-performing teams, takes ownership of results, and helps create a strong internal pipeline of future leaders.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

Guest Experience & Bakery Operations

• Lead daily bakery operations to ensure fast, friendly, and accurate service for every guest, setting the standard for guest-first behaviors and hospitality.

• Uphold brand standards for food quality, speed of service, hospitality, cleanliness, and safety.

• Actively participate in food preparation, inventory management, catering execution, and delivery coordination as needed.

• Maintain a clean, safe, and welcoming bakery environment in compliance with food safety, sanitation, and company standards.

• Support cash handling, deposits, and operational controls as delegated by the GM.

• Serve as Acting General Manager with full authority during the GM’s absence.

• Demonstrate a consistent focus on the guest experience by addressing issues in the moment and reinforcing behaviors that make guests feel welcomed and valued.

Business Ownership & Results

• Own one or more core operating systems (e.g., labor scheduling, inventory accuracy, training and certification, or performance management), taking full accountability for results and continuous improvement, with increasing scope over time.

• Partner with the GM to review bakery financial performance, including labor, sales, and controllable costs.

• Participate in business reviews, identify gaps in performance, and help develop and execute action plans.

• Support weekly scheduling and labor planning to balance guest demand, team experience, and cost targets.

• Execute company initiatives consistently and with attention to detail.

• Ensure compliance with local, state, and federal regulations.

Team Leadership & Talent Development

• Lead by example, modeling Bagel Brands’ values and leadership competencies every day, including supporting teammates, recognizing effort, and creating an environment where people feel encouraged and respected.

• Coach, train, and provide ongoing feedback to Shift Leaders, Bakers and Team Members.

• Own the development and certification of Shift Leaders, building a strong succession pipeline.

• Conduct performance conversations, recognition, and corrective coaching in partnership with the GM.

• Take accountability for developing a successor for the AGM role.

• Foster a positive, inclusive team culture that drives engagement and retention.

Personal Development & Readiness for GM

• Take ownership of the development journey from Assistant Manager to General Manager.

• Actively participate in required training, mentorship, and leadership development programs.

• Seek feedback and coaching to strengthen leadership, operations, and business acumen.

• Demonstrate readiness for increased responsibility through consistent performance and measurable improvement in at least one core business metric.

LEADERSHIP COMPETENCIES

While the AM role is developmental, individuals are expected to demonstrate Bagel Brands’ leadership competencies through daily leadership, ownership, and influence.

• Effective Communication: Clearly communicates expectations, priorities, and feedback to team members. Adjusts communication style to support understanding and execution.

• Accountability & Ownership: Takes ownership for assigned systems, team performance, and results. Follows through on commitments and addresses gaps proactively.

• Adaptability & Perseverance: Adjusts effectively to changing business needs, priorities, and challenges. Maintains focus and momentum during busy or stressful periods.

• Empowerment: Develops others through coaching, delegation, and trust. Builds confidence and capability in Shift Leaders and Team Members.

• Curiosity: Seeks to understand the “why” behind results. Looks for opportunities to improve operations, people development, and the guest experience.

• Self-Awareness: Understands personal strengths and development areas. Seeks feedback and adjusts behavior to improve leadership impact.

REQUIRED EDUCATION, EXPERIENCE, & SKILLS

• High school diploma or equivalent required.

• Must be at least 18 years of age.

• Working knowledge of Microsoft Office Suite and general computer skills.

• 1–2 years of leadership experience with Bagel Brands preferred.

• Ability to read, write, and complete documentation in English.

• Ability to read and understand menu boards, order monitors, and operational tools.

• Ability to work a flexible schedule (40+ hours a week), including early mornings, evenings, weekends, and holidays.

• Must pass background check as required by law.

• Must hold and maintain ServSafe Certification and any required local certifications (e.g., food handler, allergen training).

• Valid driver’s license and ability to meet company driving requirements, if applicable.

• Must wear non-slip shoes in accordance with uniform policy.

ADDITIONAL NOTES

• While the AM role is location-based, future advancement to General Manager may require relocation depending on market needs and available opportunities.

• All AMs must enter into the Rise Leadership Development Program at the start of their tenure in role. Successful completion of the program is required prior to application and placement into a General Manager position.

PHYSICAL REQUIREMENTS

This role requires frequent standing, walking, bending, lifting, and movement during working hours. The AM must be able to lift and/or move up to 50 pounds. The role requires the ability to work in a fast-paced environment, manage multiple priorities, and operate under time pressure. These requirements may be met with or without reasonable accommodation.

The duties of this position may change from time to time. Bagel Brands reserves the right to add or remove duties and responsibilities at the discretion of Bagel Brands or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Bagel Bagels and its affiliates are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.

Address: | 1900 Okeechobee Blvd , West Palm Beach, Florida 33409 |

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Bagel Brands reserve the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Bagel Brands is committed to providing equal employment opportunity, and fair treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Bagel Brands makes employment decisions based solely on qualifications for the position.