Biology, Chiropractic, Coaching, Communication Skills, Customer Experience, Customer Relationship Management (CRM), Exercise Science, Fitness, Health Insurance, Lead Management, Leadership, Operations, Operations Management, Organizational Skills, People Management, Performance Metrics, Sales, Sales Support, Sports Medicine
- Employee discounts
- Health insurance
- Paid time off
About the Role:
We are looking for an experienced Assistant Manager with strong leadership skills and a background in health, fitness, wellness coaching, exercise science, personal training, sports medicine, or a related field.
This role requires someone who can lead people, support sales, improve retention, and help create an exceptional member experience.
Core Responsibilities
Wellness & Member Experience
- Educate members on bone health, strength, recovery, and long-term wellness
- Lead member retention efforts including holds, cancellations, and re-engagement
- Deliver a high-touch member experience focused on results and long-term relationships
Sales Leadership
- Lead consultations and support strong close rates
- Coach team members on sales, accountability, and daily performance
- Run daily huddles and help maintain a strong, positive studio culture
Operations & Accountability
- Help manage daily operations, scheduling, and team workflow
- Oversee CRM follow-up, lead management, and front desk systems
- Track KPIs including bookings, close rates, retention, and revenue
Ideal Candidate
- Previous management or assistant management experience required
- Background in fitness, wellness, exercise science, personal training, PT, chiropractic, or similar strongly preferred
- Strong leadership, communication, and sales confidence
- Organized, proactive, and results-driven
- Comfortable managing people, operations, and member relationships
About Us:
OsteoStrong Westfield is a wellness center focused on bone health, strength, recovery, pain relief, and longevity. We help members improve bone density, posture, balance, strength, and overall quality of life through science-backed wellness services.
B
Bergen County Fitness Enterprise LL