Assistant Manager, TRIP Operations

Assistant Manager, TRIP Operations

Salary

$89,232.00 - $144,830.40 Annually

Location

Heywood Office and Operations Facility, Minneapolis, MN

Job Type

Full-Time

Job Number

2026-00339

Division

Metro Transit

Department

Transit Rider Investment Prog

Opening Date

09/18/2026

Closing Date

10/2/2026 11:59 PM Central

• Description
• Benefits
• Questions

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

The Metro Transit is one of the countrys largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as a resource for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The Assistant Manager -Transit Rider Investment Program (TRIP), ensures that the TRIP Department policies & procedures adhere to TRIP program requirements as defined in MN State Statute, demonstrate directly plans, coordinates, and manages the daily activities and operational expectations of TRIP agents while focusing on the appropriate level of engagement, education, and resource opportunities for the customer.

This position will coordinate oversight for partnerships with rail operations, bus operations, Metro Transit police Transit Rider Social Services (TRSS) and other public safety agencies while guiding, administering policies, establishing departmental priorities, and managing projects and staff to improve the customer experience that preserve public transit for the public good.

Note: The candidate's permanent residence must reside in Minnesota or Wisconsin. This recruitment will establish an eight (8) month Eligibility List for current and future vacancies.

What you would do in this job

1. Provide daily direction and oversight to TRIP agents and TRIP supervisors regarding policies and operations procedures to ensure a safe and reliable customer experience throughout the region.

• Monitor productivity of TRIP agents and TRIP supervisors in the areas of fare inspection, fare non-compliance citations, and rider contacts.
• Create the appropriate metrics to monitor effectiveness of the presence and engagement of TRIP agents and TRIP supervisors.
• Conduct debrief sessions after special events, critical incidents, etc.
• Assist with annual department goals using the Metro Transit goals as a guideline.
• Provide staff with the appropriate level of technology to be able to complete reports such as facility condition reports, customer surveys, etc. as required or directed.

2. Establish rules, standards and discipline, and evaluate the performance of TRIP agents and TRIP Supervisor.

• Define areas of the TRIP agent's and TRIP supervisor's job description that need specific criteria for a consistent method of direction and measurement.
• Work with employees to establish annual goals.
• Conduct quarterly reviews.
• Give timely feedback to employees.
• Document employee performance consistently.
• Provide coaching, training, and ongoing development as well as corrective action, work improvement plans, and discipline as required.

3. Recruit, select, train, and develop TRIP agents.

• Preview candidates' applications.
• Create and monitor pre-employment testing.
• Grade, score, and interview potential candidates.
• Provide staff with the appropriate level of training.

4. Coordinate with internal and external stakeholders, understanding scheduled events, impromptu events, service changes, and outreach projects that will require the participation of the TRIP agents and TRIP supervisors.

• Establish relations with internal department heads, private, and public sector officials.
• Understand the scope of the project/event.
• Ensure the needs of the customers are considered and met during projects and events.
• Plan and coordinate for TRIP agents and TRIP supervisors to assist with special events, detours, and any related security events.

5. Coordinate the scheduling and timekeeping of the TRIP agents and TRIP Supervisors to maintain appropriate levels of coverage and substitute staff as needed.

• Understand the ATU contract, TMSA contract, and any private service provider as appropriate.

• Stay abreast of all the daily operations, outreach needs, and events in the regions service area.

• Work with other stakeholders (i.e., TRIP manager, Transit Rider Social Services/TRSSMTPD, Customer Relations, employees, executive leadership, external stakeholders) to evaluate deployment strategies and adjust as needed.

• Coordinate with Customer Relations and Transit Information to ensure that service information impacting transit is communicated with customers by TRIP Agents and TRIP Supervisors to the public in an efficient and understanding manner.

• Manage the agents' and supervisors' schedule and augment it when required due to illness, excused absences, etc.

• Ensure continuity and accuracy of the above information and communications with other Metro Transit departments.

• Coordinate shift picks and holidays picks, seniority overtime, and emergency overtime approvals and declines; updating and approving timecards as needed.

• Monitor and resolve any issues and errors with scheduling and timekeeping systems with appropriate stakeholders.

7. Perform related duties as apparent or assigned. This position will require on call time, rotating schedule within the department of call time.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of experience (in transit, transportation, public safety, security, or similarly related field) and completed education (degree field of study in Business Administration, Transportation, public safety, or closely related field), including at least one (1) year of lead/supervisory experience.

• High school diploma/GED and at least eight (8) years of above listed experience.
• Associate's degree and at least six (6) years of above listed experience.
• Bachelors degree or higher and at least four (4) years of above experience.
• Metropolitan Council Employees Only. Successful completion of any one of the following four Metropolitan Council Leadership/Supervisory training programs will substitute for lead/supervisory experience. You must attach your certificate(s) as proof of completion of the program to your application. Only completion of one of the four programs listed below will substitute credit (6 months or 1 year) for lead/supervisory experience.

Program

Number of years of supervisory experience program counts for

Metro Transit Leadership Academy

1 year

Project Management Development Program-12-month session

1 year

Project Management Development Program-6-month session

6 months

Four Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience.

• Leading Self-Personal Effectiveness Certificate
• Leading Self-Communication Certificate
• Leading Self-Business Skills Certificate
• Leading Others-Preparing for Supervisor Certificate

6 months

Licensure:

• Valid drivers license and acceptable driving record.

What additional skills and experience would be helpful in this job (desired qualifications):

• Background in developing and delivering training programs.
• Experience creating, updating, and implementing organizational policies and procedures.
• Experience working in a newly developed department or program.
• Proficiency with Microsoft applications (e.g., Word, Excel, Outlook, Teams).

What knowledge, skills and abilities you should have within the first six months on the job:

• Knowledge of management practices, principles of supervision.
• Knowledge of federal, state, and local laws regulating public transportation.
• Knowledge of EEO policy.
• Strong written, verbal, and communication skills.
• Problem analysis and resolution skills.
• Presentation skills for a high-level audience in both individual and large groups.
• Ability to operate personal computer and supporting software applications including, Windows NT, Microsoft Office, HASTUS, iDash, etc.
• Ability to write routine reports and correspondence.
• Ability to establish and maintain effective working relationships with multiple departments and groups: customers, government officials, service providers, and coworkers.
• Promotes an equitable, positive and respectful work environment that values cultural and diversity among all employees.
• Ability to enforce established policies and procedures.
• Ability to manage and empathize with employee situations, setbacks and adversity
• Ability to manage and prioritize several projects and tasks simultaneously.
• Ability to utilize leadership principles that align with those of the Metropolitan Council.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

More about why you should join us!

Additional information

Union/Grade: Transit Managers and Supervisors Association (TMSA)/ Grade H

FLSA Status: Exempt

Safety Sensitive: Yes, subject to random Non-DOT drug tests.

What your work environment would be:

Position works in an office environment. Ability to work non-standard hours, be required to change scheduled days off and assignments on short notice. Some travel to other facilities is required. Up to one third of the time this position works near moving parts or equipment, exposed to fumes or airborne particles, outdoor weather conditions and moderate noise.

What steps the recruitment process involves:

• We review your minimum qualifications.
• We rate your education and experience.
• We conduct a structured panel interview.
• We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a background check which verifies education, employment, and criminal history. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a background check which verifies education, employment, and criminal history if the job youre applying for is a supervisory or management position, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.

We believe our employees are a key to our agencys success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

• Well@Work clinic
• bus/rail pass valued at over $1200 per year
• parking at many job locations
• fitness centers at many job locations
• Employee Assistance Program
• extensive health and wellness programs and resources

01

Applicant Instructions: It is important that your application shows all relevant education and experience you possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume." Otherwise, your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding my application and supplemental questions.

• Yes
• No

02

How did you first hear about this job opening?

• CareerForce Center
• Community Event/Organization
• Employee Referral
• Facebook
• Glassdoor
• Indeed
• Job Fair
• LinkedIn
• Metro Transit Bus Advertisement
• X (formerly known as Twitter)
• Website: governmentjobs.com
• Website: metrocouncil.org
• Website: metrotransit.org
• Website: minnesotajobnetwork.com
• Other

03

If you selected Other, please describe where you first heard about this job. If you selected Employee Referral please enter the employees first and last name, ID number (if known), and job title. Type N/A if not applicable.

04

The Metropolitan Council recognizes that Artificial Intelligence (AI) and generative tools are increasingly used in application processes. While the Council permits the use of AI to assist in the preparation of application materials, all applicants must certify the following statement:

• I affirm that all information provided in my application including any uploaded documentation is true and accurate. I further affirm that I have personally reviewed, verified, and approved all content, including any content generated with the assistance of AI. I will provide all interview responses directly and in real-time without unauthorized assistance. I will not use AI avatars, external assistance in answering including computer-generated suggestions, or any recording and transcription tools during the interview process unless I have received prior approval from Human Resources for a disability-related reasonable accommodation.

05

Please select the option below that best reflects your education and experience level.

• Bachelors degree or higher in administration, transportation, or related field, at least four (4) years of experience in in transit, transportation management, or public safety in transportation industry or similarly related field and at least one (1) year lead or supervisory experience.
• Associates degree in administration, transportation, or related field, at least six (6) years of experience in in transit, transportation management, or public safety in transportation industry or similarly related field and at least one (1) year lead or supervisory experience.
• High school diploma and at least eight (8) years of experience in transit, transportation management, or public safety in transportation industry or similarly related field and at least one (1) year lead or supervisory experience.
• None of the above

06

Do you have a valid Minnesota or Wisconsin drivers license?

• Yes
• No

07

Please briefly describe your supervisory/managerial experience. Please include timeframes of experience, number and type of employees directly supervised. Type N/A if not applicable.

08

Do you have experience in developing and delivering training programs?

• Yes
• No

09

If you answered "Yes" to question 8, please describe your experience developing and delivering training programs. Include the types of trainings you have created, the audiences you have served, and any tools or methods you have used. Type N/A if not applicable.

10

Do you have experience creating, updating, and implementing organizational policies and procedures?

• Yes
• No

11

If you answered "Yes" to question 10, please provide examples of the types of policies you have worked on and your role in the process. Type N/A if not applicable.

12

Are you currently certified in CPR and Narcan (Naloxone) administration?

• Yes
• No

13

Do you have proficiency with Microsoft applications? Check all that applies to you.

• Word
• Excel
• Outlook
• Teams
• None of the Above

14

If you checked any of the boxes in question 13 pertaining to a Microsoft application, please describe your level of proficiency with each of those Microsoft applications. Include any specific tasks, projects, or functions you are comfortable performing in these programs. Type N/A if not applicable.

15

Tell us about your experience working with minority and/or cross-cultural communities. Type N/A if not applicable.

Required Question

Employer Metropolitan Council

Address 390 Robert St. N.

St. Paul, Minnesota, 55101

Website https://metrocouncil.org