Full job description
We are looking for an experienced Dental Treatment Plan Coordinator / Office Manager to join our established practice. The ideal candidate is a motivated leader with exceptional communication skills, strong knowledge of dental insurance and treatment planning, and a proven ability to manage daily office operations while delivering outstanding patient care.
Responsibilities:
- Lead and supervise all office team members, ensuring performance expectations and production goals are consistently met.
- Monitor the daily schedule to maximize production by confirming appointments, minimizing cancellations and no-shows, and proactively filling open appointment times.
- Maintain efficient day-to-day office operations to achieve productivity, financial, and patient satisfaction goals.
- Present and explain doctor-recommended treatment plans, ensuring patients fully understand their treatment options, financial responsibilities, and payment arrangements.
- Address patient questions and concerns with professionalism, empathy, and confidence.
- Perform patient chart audits, coordinate clinical hand-offs, and update treatment plans as directed by the treating doctor using the practice management system.
- Follow up with patients regarding outstanding or unscheduled treatment to increase case acceptance and treatment completion.
- Verify insurance eligibility and benefits, collect co-payments, and accurately estimate patient financial responsibility.
- Process dental insurance claims, post insurance and patient payments, and reconcile accounts.
- Monitor and follow up on outstanding insurance claims and accounts receivable to ensure timely reimbursement.
- Track patient balances and assist with collections while maintaining positive patient relationships.
- Educate patients on available payment options and financing solutions.
- Perform general administrative and office management duties as needed to support practice operations.
Qualifications
- Minimum of 3 years of experience as a Dental Treatment Coordinator and/or Office Manager in a dental practice.
- Demonstrated leadership and team management experience.
- Extensive knowledge of dental insurance plans, billing, claims processing, and accounts receivable.
- Proven experience presenting and closing dental treatment plans.
- Strong understanding of basic and advanced dental terminology.
- Excellent written, verbal, and interpersonal communication skills.
- Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment.
- Results-driven with a positive attitude, competitive spirit, and commitment to exceeding performance goals.
- Proficient in Microsoft Office applications.
- Experience with Dentrix is strongly preferred.
- Bachelor's degree is preferred but not required.
- Bilingual (English/Spanish) is a plus.
Requirements
At this time, we are only considering applicants who meet the minimum experience requirements. Employment is contingent upon successful completion of a background check and professional reference verification.
About Us
Here at My Harmony Smiles we believe that a smile tells a thousand words, and we are dedicated to giving our patients high-quality dental care. We offer a full range of dental services, so everyone's needs are met under one roof.
Locations
Ocala Dental Harmony
Paddock Dental Harmony
Synergy Dental Spa
Lux Dental and Spa
My Harmony Smiles Springhill
My Harmony Smiles Oldsmar