Primary Responsibilities
Assist the General Manager in maintaining best in class customer service and satisfaction for the Booneshine tasting room / restaurant in Boone, NC.
Primary Responsibilities (Front of House Management)
- Continuous evaluation of the guest experience and identifying areas of improvement
- Oversight of restaurant and service during peak operational hours
- Develop and maintain standard operating procedures for the tasting room / restaurant
- Weekly beverage and supplies ordering
- Front of house staff scheduling
- Maintaining health code standards
- Maintaining merchandise inventory and reordering as needed
- Assisting the General Manager with training development, shift lead coaching, and admin responsibilities
Secondary Responsibilities
- Maintain and update menus
- Assist with orientation, training, and welcoming of new team members
- Organize family meals and staff events
- Staff development - work with shift leaders to develop creative problem-solving skills and identify areas of focus (i.e. communication between host, expo, and shift leads)
- Developing and implementing a detailed cleaning and maintenance schedule
- Attending weekly tasting room meetings
Review Period
- Quarterly performance evaluation and reviews will be held with the General Manager