Assistant Manager
Company Overview
We are a mission-driven ice cream shop focused on creating joyful experiences for guests and a supportive, growth-minded environment for our team. Our shops are community hubs where great service, great people, and great ice cream come together.
We believe in developing leaders from within, investing in training, and offering clear paths for advancement as our business continues to grow.
The Opportunity
As an Assistant Manager supporting both our Glastonbury and South Windsor locations, you will be a key leader on the ground, helping to run daily operations, develop your team, and ensure every guest leaves happier than when they arrived.
This is a hands-on leadership role ideal for someone who has some supervisory experience and is ready to step into a larger impact position with a clear path toward becoming a Shop Manager.
What You'll Do
- Partner with Shop Managers to run day-to-day operations at both the Glastonbury and South Windsor locations.
- Coach, train, and motivate scoopers and shift leads to deliver consistent, high-quality service.
- Model and ensure standout guest experiences, resolving issues with a calm, positive attitude.
- Help drive shop performance goals, including sales, speed of service, and overall shop standards.
- Support and participate in community events and shop promotions to strengthen local relationships.
What Success Looks Like
- Within the first 3–6 months, you are confidently leading shifts at both locations with minimal oversight, keeping operations smooth and on schedule.
- Your team consistently meets or exceeds guest satisfaction expectations, reflected in feedback and repeat business.
- New and existing team members see you as a go-to coach who helps them improve their skills and grow.
- You are actively preparing for the next step to Shop Manager by taking on more responsibility and contributing ideas to improve shop performance.
What We're Looking For
- Previous leadership or supervisory experience; food service or retail experience is a plus.
- Strong communication and problem-solving skills, especially in a fast-paced, guest-facing environment.
- Dependable, positive, and accountable, with a willingness to jump in wherever the shop needs you.
- A genuine desire to grow into a larger leadership role and build a long-term career in hospitality or retail management.
Compensation and Benefits
- $20–$24 per hour (including tips).
- Free ice cream and a workplace that lives its values.
- Flexible scheduling and paid leadership training.
- Clear advancement path, with Shop Manager as the next step.
How to Apply
If you are ready to grow your leadership skills and make a positive impact at both our Glastonbury and South Windsor shops, apply today with your resume and a brief note about why this role is a fit for you.