Assistant Manager
Company Overview
We are a values-driven ice cream shop focused on creating memorable experiences for our guests and meaningful growth opportunities for our team. Every shift is about more than just serving ice cream – it is about building community, leading with purpose, and making someone’s day a little sweeter.
Our shops are upbeat, team-oriented environments where people come to work hard, have fun, and grow into leaders. We care about guest happiness, product quality, and developing the next generation of shop managers.
The Opportunity
As an Assistant Manager, you will be a key leader in the shop, running day-to-day operations, developing your team, and setting the tone for guest service. You will be hands-on on the floor, leading by example and stepping up whenever your crew or guests need you.
This role is ideal for someone who wants to take the next step in their leadership journey, build real management experience, and grow toward becoming a Shop Manager.
What You'll Do
- Lead, coach, and support scoopers and shift leads during active shifts.
- Oversee daily operations, including cash handling, inventory checks, scheduling, and opening/closing procedures.
- Model outstanding guest service and train the team to deliver friendly, fast, and welcoming experiences every time.
- Develop team members through ongoing feedback, encouragement, and on-the-job training so the team wins together.
- Support shop goals and community events that build local relationships and drive shop performance.
What Success Looks Like
- Within your first 3–6 months, you can confidently run a shift from open to close, meeting standards for cash control, cleanliness, and guest satisfaction.
- Your team looks to you for guidance, feedback, and support, and you help create a positive, accountable work environment.
- Guest feedback reflects consistent, friendly service and a clean, welcoming shop atmosphere.
- Shop operations run smoothly when the Shop Manager is not present, with schedules, inventory, and daily tasks handled on time and to standard.
What We're Looking For
- Leadership or supervisory experience, preferably in food service or retail.
- Clear, respectful communication skills and a calm, solutions-focused approach to problems.
- Reliability, positivity, and a strong sense of ownership for your shop and your team.
- A genuine desire to learn, grow into higher responsibility, and help develop others around you.
Compensation and Benefits
- $20–24 per hour (including tips)
- Free ice cream for team members
- Paid leadership training with a real growth path toward Shop Manager
- Flexible schedules
How to Apply
If you are ready to lead, learn, and have fun doing it, apply with your resume and a brief note on why this role is a fit for you.