Assistant Manager
Company Overview
Ben & Jerry's is known for serving up legendary ice cream, but what really makes our scoop shops special is the experience we create in every visit. Our Glastonbury and South Windsor, CT locations are busy, community-focused shops where great service, great products, and great people come together.
We are looking for an Assistant Manager to help lead both shops, keep our standards high, and support our teams through the busiest days of the year.
The Opportunity
This Assistant Manager, multi-site role splits your time between our Glastonbury and South Windsor scoop shops. You will be a key leader on the floor, making sure each shop runs smoothly, the teams stay supported, and guests leave happier than when they walked in.
If you enjoy variety, like stepping into different environments, and want to grow your leadership skills beyond a single location, this role lets you make an impact across two shops while building your path toward higher-level management.
What You'll Do
- Rotate between Glastonbury and South Windsor shops, covering shifts and stepping in where each team needs you most.
- Open and close the shop, including cash handling, store setup/breakdown, sanitation, and safety checks.
- Lead, coach, and motivate team members at both locations to deliver friendly, fast, and consistent guest service.
- Serve as manager-on-duty, solving guest concerns and operational issues calmly and professionally as they come up.
- Assist with scheduling, onboarding new team members, and supporting inventory and product management.
- Keep both General Managers informed and aligned while upholding Ben & Jerry’s brand standards at each shop.
What Success Looks Like
- Within the first few months, you are confidently opening and closing both locations, with accurate tills and clean, safe stores every shift.
- Team members at both shops see you as a go-to leader who communicates clearly, jumps in to help, and keeps the energy positive even when it is busy.
- Guest feedback reflects friendly service and well-run operations, with issues handled quickly and respectfully.
- Schedules, onboarding tasks, and inventory support are completed on time, helping both shops stay fully staffed and well-stocked.
What We're Looking For
- At least 1 year of supervisor or shift-lead experience in food service, retail, or quick service restaurants.
- Reliable transportation to travel between the Glastonbury and South Windsor shops as needed.
- Strong communication skills and the ability to adapt quickly to different teams and shop environments.
- A calm, steady presence when the line is out the door, with a focus on teamwork and guest experience.
- Flexible availability, including nights, weekends, and holidays.
Compensation and Benefits
- $20–$24 per hour (includes tips)
How to Apply
Apply with your resume and a brief note about your availability. We look forward to hearing from you.