Assistant Manager

About the role

Reports to: Senior Manager or Assistant General Manager or General Manager

Supervises: Assigned Department Leads, and Staff

Salary:   $23-30 an hour, non-exempt position. Specific starting wages are dependent on location and experience.

As a part of the management team, an Assistant Manager works directly with the Management Team to ensure the day-to-day management and operations expectations of the store are being met. An Assistant Manager is growing their leadership skills and must have the ability to make informed decisions, problem solve and effectively manage the store as a Manager on Duty (MOD). An Assistant Manager is a positive leader who contributes to the overall morale of the store, and they continuously work to uplift their staff. They understand what makes Sports Basement awesome and unique. An Assistant Manager typically has oversight of one Department and one small Area of responsibility. Depending on the needs of the store, other duties may be assigned from time to time. 

What you'll do

Apply Core Values

• Responsible for working with the management team to complete daily operations.
• Demonstrates “OK is not OK” and actively seeks out improvement opportunities for their assigned departments and personal leadership.
• Demonstrates the ability to delegate and give clear instructions to their store staff and holds their team accountable to working efficiently to complete daily tasks and store operations.
• Ability to effectively communicate both written and verbally to all levels of the business.
• Provides support to the sales floor during peak periods or when the need arises.
• Understands the charm of Sports Basement, creating a positive and fun vibe that elevates the customer and staff experience.

Customer Service

• Able to provide outstanding (WOW) customer service.
• Ensures all level 1-2 staff are trained and implementing SB tools to create and provide WOW customer service; providing feedback in the moment when standards are not being met.
• Expert in home department and proficient in most departments able to provide excellent on-the-spot customer service.
• Responds to MOD calls throughout all departments and knows when to involve a Manager or Senior Manager.
• Learning to implement and set expectations for SB's Security Policy.

Product Management

• Identifies merch priorities for their department and create a daily plan of action. 
• Works with their Supervising Manager to determine department goals, maintain cleanliness & organization, create aesthetic appeal and monitor inventory management.
• Communicates with Buyers to improve product management.
• Ensures product is getting out in a timely manner and works with department staff, and Merchandising Team, to ensure all incoming product is merchandised efficiently and effectively.

Staff Experience & Development

• Maintains open communication; department staff find you approachable and are comfortable coming to you with questions, concerns or issues. 
• Actively works to support diversity and inclusion in your store.
• Proactively manages assigned department staff by conducting training and writing achievable review goals with assistance from Senior Manager or above.
• Utilizes all company training resources to keep up to date for both self and assigned department staff.

Business Experience

• Stays up-to-date with all company information and quickly implements department initiatives.
• Understands payroll goals in relation to day-to-day staffing needs.
• Partners with Assistant General Manager or General Manager to review reports and other tools that impact sales and performance. 
• Works with a supervising manager to identify assigned department staffing needs, reviews applications and conducts interviews, keeping diversity and inclusion efforts top priority.
• Awareness of all HR, scheduling tools, rentals systems and business tools.

Qualifications

• Previous retail or industry experience.
• Recent experience as an asst. Manager, Lead or Shift Supervisor or a desire to grow into a leadership role.
• A proven track record of providing constructive feedback based on performance and able to set daily and weekly tasks lists for staff.
• Able to create WOW experience for every customer.
• Strong verbal and written communication with customers and staff.
• Internal Candidates: Awareness of all HR, scheduling tools and business tools: including but not limited to Google Docs, Paycom, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (training available on these software platforms) that are pertinent to their role.