Assistant Manager
Company Overview
We are a values-driven ice cream shop focused on fun, connection, and making our community a little sweeter with every scoop. Our teams bring friendly energy to every shift and create a welcoming space for guests of all ages.
We grow our leaders from within through paid training, real advancement opportunities, and a culture you can be proud to represent.
The Opportunity
As Assistant Manager, you will help run the shop day to day, leading a crew of scoopers and shift leads to deliver fast, friendly, memorable service. You will be on the floor with your team, coaching in real time, solving problems, and keeping the operation running smoothly.
If you are ready to build your leadership skills, take on more responsibility, and grow toward a future Shop Manager role, this is a chance to prove what you can do in a fun, people-centered environment.
What You'll Do
- Lead and coach scoopers and shift leads through busy rushes and slower times to keep service upbeat and consistent.
- Run daily operations, including cash handling, inventory checks, basic scheduling, and opening and closing tasks.
- Model friendly, fast, and memorable guest service every shift and set the tone for the team.
- Motivate your team with clear expectations, real-time feedback, and support so everyone can grow.
- Support community events, local partnerships, and shop initiatives that connect the store to the neighborhood.
What Success Looks Like
- Within your first few months, you confidently lead shifts end-to-end, meeting shop standards for service, cleanliness, and accuracy.
- Your team trusts you as a go-to leader who communicates clearly, stays calm under pressure, and resolves guest and crew issues quickly.
- Shop performance metrics such as guest satisfaction, speed of service, and cash accuracy are consistently on target during your shifts.
- You actively develop scoopers and shift leads, helping them build skills and take on more responsibility while preparing yourself for a future Shop Manager opportunity.
What We're Looking For
- Experience in a leadership, supervisor, or shift lead role, ideally in food service or retail.
- Clear, calm communication and the ability to problem-solve on the spot during busy periods.
- Reliability, a positive attitude, and a strong sense of ownership over results and guest experience.
- A genuine interest in helping others grow, along with the desire to keep learning and advancing yourself.
Compensation and Benefits
- $19–$24 per hour (including tips).
- Free ice cream.
- Flexible scheduling.
- Paid leadership training and a clear path to Shop Manager.
How to Apply
Apply with your resume and a brief note on why you are a great fit for the Assistant Manager role.