Essential Responsibilities:
- Insures accurate and timely timecard management for both self and staff.
- Upholds dress code standards for both self and staff.
- Use company tools and processes to document performance of staff.
- Models' integrity to staff and treat others with respect.
Supervises day-to-day retail operations:
- Signs customers up for the cake club and explains the benefits.
- Assists the store manager with creating weekly/monthly schedules.
- Complete all assigned duties within the given deadline.
- Resolves customer issues quickly and delivers appropriate solutions to make customers happy.
- Manages retail inventory variance as well as timely inventory completion.
- Responsible for cash variance for both sales and petty cash.
Maintains exceptional quality of all products:
- Utilizes FIFO guidelines and reduces waste.
- Maintains store cleanliness and appearance.
- Use operational tools to ensure completion of opening and closing duties.
- Ensures compliance with health and safety regulations.
- Follows appropriate slicing guidelines.
- Provides meaningful feedback for the DM with suggestions for improvement.
Focuses on Company Engagement
- Engages in monthly promotional goals.
- Completes all required employee training.
- Ask questions if something is unclear and seeks out opportunities to learn.
Sales Focus and Transaction Grown:
- Assists with coaching employees on sales techniques to help increase sales for both bakery and retail products.
- Ensure employees adhere to sales initiatives.
Requirement
- High school diploma or GED
- ServSafe Certification within 60 days of hire or promotion
- Retail experience